The Village at The Triangle

Edit: We were not kindly asked to leave but barked at pretty rudely with no explanation. This really turned my dad off to the idea of assisted living and it's been really tough to convince him to look at other places. Thankfully I finally talked him into checking out the Reserve, which was totally the opposite experience so it really all happened for the best. The Village has a wait list that goes out for months, so they don't really need your business people, look somewhere else. To be fair, it's probably a great place to live or it wouldn't have the other good reviews or the wait list. If you're considering living arrangements/care for your loved ones then please find a better place than this. Bad experience from the second we made it in the door. My father and I came by to check the place out. Libby, the lady at the desk, was extremely rude and said we wouldn't be able to look around. My father asked if we could come by tomorrow and again she told us to leave. My father then asked if he could just use the restroom before we leave and again, she rudely denied.

I was going to deliver this small envelope later to the resident when I went to Gina she said go ahead sign in even I sign it. I show him the package and she’s like I’m going to call them. I was like do not call them. My manager is going to call them once I drop the package but she didn’t let me to go to the elevator. She was like Sir, wait I’m not finished with you!

I've known the amazing team at The Village at The Triangle since they were first opened! They have a wonderful team that truly cares about all of the residents, and creating an amazing experience for all that live there. The building is so nice, and it looks and feels like a resort. Every time I go there, the residents are happy and enjoy being there. And all of the team members know them all by name and are very attentive. There aren't many places like The Village, not only in Austin, but the whole country!

The Village at the Triangle is truly in a league of their own. From our first point of contact, every person we’ve had the pleasure to interface with has brought an extraordinary level of excellence, compassion, and dignity to our experience. It is clear that each person on staff takes great pride in and understands the magnitude of their work, and it is similarly clear that the Executive Director and leadership in the community understand the great importance of supporting their wonderful staff in every way possible. We found The Village at the Triangle at a moment of stress and uncertainty in our lives as Alzheimer’s rapidly advanced in my Mother, at the height of the pandemic. The team managed this unknown period with absolute skill and grace that perfectly balanced physical and psychological needs. I knew at move in, unequivocally, that my my Mother is receiving the best care possible - far superior to anything I could provide in our home setting. With this knowledge, the impact of The Village reaches far beyond the immediate care they provide. It extends support to my entire family, and allows us the opportunity to show up as our best we possibly can each day - during visits and in the world at large. Now, a couple years later, my mother is living beyond any expectation or dream we ever could have hoped for. The medical attention is thorough, the programming is phenomenal, the food is fine dining, the facilities are sparkling, and - most importantly - my Mother feels very well cared for and at home in the community.