The Veraden

My mom has lived in the Veraden Memory care for almost two years now and I'm so thankful we made the decision we did. She is very well taken care of by the staff and it has been a safe and well taken care of place since we moved her in. Any concerns I've ever had are always addressed and the staff is constantly doing their best to make each season of my mom's condition more comfortable for her. Brook, who is the director of sales (but also does so many other wonderful things) welcomed us day 1 and has since gotten to know our family and my mom very well. She genuinaly cares for all her residants and their family's. She checks in on my mom and is always asking how she can help make this time in our lives better. I just appreciate the time she and the other directors take to ensure my mom is comfortable and taken the very best care of. You don't see that at other facilities. Extremely grateful.

The nurses, caregivers, and staff were always professional and caring, helping make a very hard situation a little easier to navigate. We are grateful for the comfort and support they provided and appreciate everything they did for my mother and our family.

My parents did not enjoy living there. They did not take advantage of the amenities, and they did not like the food. They were in the independent living community. As they are now suffering from some dementia, I took it upon myself to oversee the move out and all that goes along with vacating a rental. Brooke told us we have to give 60 day notice. So we did, however, I later reviewed the lease, and it states a 30 day notice is required. In addition, Brooke called on 1/22/26 and left a voice mail informing me that she had someone who wanted to move in on 1/31/26. She knew we still had belongings in the unit, because our move out date was supposed to be by 2/15/26. She asked how quickly we could get the remainder of their belongings out, and we told her we could be out as soon as 1/26/26 if that would be sufficient. She said yes, and do not worry about cleaning, we will waive the cleaning fee, we just need to be able to get access as soon as possible. We completed the move on 1/26 and turned in the keys and notified Brooke when we had done so. They are now trying to charge us rent through the 31st of January, even though we were asked to vacate early. They also want to charge us for full carpet replacement because my 87 year old mother spilt coffee. We did not attempt to clean it as we were told just get the belongings and they would handle the rest. And the carpet was not new when they moved in and appeared to be maybe 5-6 yrs old. EDIT: We still have not received a proper statement from them regarding what they claim we owe. We received an email on the 16th of March, stating we owe for 1/2 the carpet, which the amount does not reflect the 1/2 price of carpet replacement that they stated in another email. And does not reimburse for the rent from the date they were asked to vacate early so that a new occupant could move in. Then, 2 days later, they decide to add a $45 late fee. We have repeatedly called and emailed requesting an itemized statement reflecting what they believe we owe. However, they most recent email says there is an attachment, but there is not.

I am writing this review because I know how difficult it can be to make the decision where your loved one should live. My family toured extensively looking for a memory care facility for my grandma and ended up choosing Veraden because the residents seemed the most happy (even though it was not the closest or the most budget friendly). What a blessing this place has been! My grandma is thriving here. Almost daily we see photos of her taking part in enriching activities. She has made friends despite her advanced dementia. We visit her daily and every time she looks lovely and content, dressed with her hair and nails done. Even though she doesn’t know where she lives she always tells me how “blessed” she is to be there. It is evident that Phil, LJ, and the team of caregivers really love their job and go above and beyond for the seniors. Our family is so thankful for this place and the safe and happy environment that it has provided for my amazing grandma!