The Ridge at Westlake Village

My mom moved in April 2025 and it’s been a wonderful experience. The staff is very helpful and Ian helped us with all our questions and concerns. Her studio apartment is beautiful, light and bright. It has everything she needs. My family is happy my mom has 24 hour care just in case she needs something in the middle of the night. Mom says, “The “J’s” Jenna, Jess, Jaclyn and Jessica greet me with bright smiles and morning coffee. Ditto Liz with a big “Good Morning.” Linda, Sway, Nan and Isa are all warm and efficient providing all the care I could ask for. Shout out to Robert who has come to my rescue twice!” Thanks to all at The Ridge who look after our mom Marilyn. We are so grateful for your care.

My mom moved into the Evergreen memory care community, and her experience there was better than anything we could have hoped for. The staff immediately treated her like family and helped her get quickly acclimated to a new environment, as well as provided me (as her primary caregiver) with incredible support through the onboarding/move-in process. The executive leadership team, Medical Technicians, and Care Staff always displayed compassion, and proactively provided updates on her daily activities and overall condition. They care for the residents in their communities and keep them engaged with daily activities, events, and weekly outdoor excursions. My mom had a ton of fun and truly seemed happy for an extended period of time as they helped her rediscover some enjoyable independence. I’m forever grateful for their emotional support while we navigated her health issues. Much love to The Ridge for taking care of my mom during such a difficult time. I have an enormous amount of respect and gratitude for the entire staff. The only constructive criticism I can provide is that they need some more of those excellent resources because at times they can be spread thin when understaffed.

The Ridge is truly a luxury assisted living community. The building is beautiful, clean, and feels more like a high-end hotel than a senior residence. The staff is caring, professional, and attentive. They take the time to get to know each resident and make sure their needs are met. Families are kept informed, which brings great peace of mind knowing they are safe and cared for. The food is excellent, with a wide variety to choose from. The Signature burger was my favorite. There are plenty of activities to keep residents active and engaged. Most importantly, residents are treated with dignity and respect every day. I would highly recommend this community to anyone looking for a safe, supportive, and upscale place for a loved one.

The Ridge makes a nice first impression with its new hotel-like design, gourmet looking restaurants, polished tours, and big promises of exceptional care. Unfortunately, once you move in, those promises quickly fall apart and you realize this is not what you signed up for. The day-to-day reality does not match what’s advertised, especially for residents who need genuine support and assistance. Even the reality of cleanliness is realized (example, an ant problem that they do not address) along with the realization that the "farm to table food" is just defrosted junk (example, being served a half-frozen pancake for breakfast.) Behind the elegant facade, the level of care provided falls far short of what’s promised. The community is seriously understaffed, making it impossible for caregivers to meet residents’ needs in a safe or timely manner. That lack of staffing leads to very long response times for calls or medical alerts, which is both unsafe and unsettling. Some calls for help have even gone unanswered. Most of the staff are kind and try their best, but there simply aren’t enough of them to provide consistent care. The difference between day and night coverage is also noticeable, with the night staff being subpar and even have been caught sleeping on the job, and overall, the resident-to-caregiver ratio feels too unbalanced. There is no way there are enough caregivers to respond and take care of that many residents. If you’re looking for dependable care, reliable support, and peace of mind, The Ridge is not the right choice. What’s most disappointing is how much is promised versus what’s actually delivered. Families and residents deserve better than unkept promises, poor oversight, uncommunicative and unhelpful management when addressing these concerns and an environment that doesn’t live up to what you are paying for.