The Ridge at Westlake Village

My mom moved in April 2025 and it’s been a wonderful experience. The staff is very helpful and Ian helped us with all our questions and concerns. Her studio apartment is beautiful, light and bright. It has everything she needs. My family is happy my mom has 24 hour care just in case she needs something in the middle of the night. Mom says, “The “J’s” Jenna, Jess, Jaclyn and Jessica greet me with bright smiles and morning coffee. Ditto Liz with a big “Good Morning.” Linda, Sway, Nan and Isa are all warm and efficient providing all the care I could ask for. Shout out to Robert who has come to my rescue twice!” Thanks to all at The Ridge who look after our mom Marilyn. We are so grateful for your care.

I must share my experience with The Ridge in Westlake Village because I am honestly beyond impressed with this particular senior community. The Ridge’s staff makes one feel authentically welcome from the minute you walk into their beautiful lobby. If you get the opportunity to meet with Marketing Director, Ashley Villarreal, I say with all confidence that you’re certain to come away with the same impression I did: not only is she genuinely kind, lovely, and knowledgeable…she is also very professional, patient, and warm. Ashley answered all of my questions and concerns in a timely manner and with tenderness and transparency. She consistently made herself readily available to myself and my mother, always making every effort to satisfy worries and put my mother at ease. Ashley is very thorough with explaining all of the resources and services available on The Ridge’s campus…which there are many of! This *season of life* for one’s parent(s) is not an easy one; especially when you’re the *only family* that your parent has (which is my situation). It’s quite a daunting life-chapter, but with the devoted help, seasoned direction, and gentle hand holding of Ashley Villarreal, it’s a much more enjoyable experience…as you know that your loved one is in more than qualified hands. I highly recommend that you tour this very unique and luxurious living space that is part of our very charming community. You can rest assured that Ashley and her staff will offer you depth of knowledge, immeasurable integrity, and authentic kindness as you navigate this journey with your parent or loved one.

Came here to do a homecare evaluation on. A patient. It is very luxurious here and has a a hotel like vibe. The rooms are spacious and clean. Quiet as well. You dont here any noise from neighbors. They have pleasant staff here. Ample street parking for visitors. Nice PT gym. They were only short staffed at night.

The Ridge makes a nice first impression with its new hotel-like design, gourmet looking restaurants, polished tours, and big promises of exceptional care. Unfortunately, once you move in, those promises quickly fall apart and you realize this is not what you signed up for. The day-to-day reality does not match what’s advertised, especially for residents who need genuine support and assistance. Even the reality of cleanliness is realized (example, an ant problem that they do not address) along with the realization that the "farm to table food" is just defrosted junk (example, being served a half-frozen pancake for breakfast.) Behind the elegant facade, the level of care provided falls far short of what’s promised. The community is seriously understaffed, making it impossible for caregivers to meet residents’ needs in a safe or timely manner. That lack of staffing leads to very long response times for calls or medical alerts, which is both unsafe and unsettling. Some calls for help have even gone unanswered. Most of the staff are kind and try their best, but there simply aren’t enough of them to provide consistent care. The difference between day and night coverage is also noticeable, with the night staff being subpar and even have been caught sleeping on the job, and overall, the resident-to-caregiver ratio feels too unbalanced. There is no way there are enough caregivers to respond and take care of that many residents. If you’re looking for dependable care, reliable support, and peace of mind, The Ridge is not the right choice. What’s most disappointing is how much is promised versus what’s actually delivered. Families and residents deserve better than unkept promises, poor oversight, uncommunicative and unhelpful management when addressing these concerns and an environment that doesn’t live up to what you are paying for.