The Residence at Brookside

The NURSING STAFF - Agnes (Director) and team has been nothing short of spectacular to our mother as she encountered challenges over the past 4 months. They are attentive, flexible and tuned in to exactly what each patient needs to get them back to healthy. Our mom is quite frail...when she became bedridden the staff responded with hand feeding...regularly adapting medications and support of every kind....adding staff to monitor/assist as needed...calling in the outside PT and Doctors as needed....prescribing, receiving, adjusting and administering meds....and she got to the other side! When Mom became ill again, Agnes literally went to visit her in rehab TWICE. As Mom's rehab situation changed, Brookside adapted and stood ready to welcome her back and even lead the transition for us because immediate family was out of town. I never ever feel like a bother. I am always made to feel special and like our Mom is a valued member of their family. Brookside is worth every penny....all one has to do is spend time anywhere else and you will quickly learn...from the Nursing Staff to Management (Stacey Tucci)...to the front desk staff to the daily caretakers....even the Residents....this place is absolutely wonderful.

The staff is incredibly warm, friendly and accommodating. The facilities are top-notch, and well-maintained. The group sessions are a unique blend of offerings, and any person would find something great for themselves to do. Moving my father-in-law in here has been nothing short of extraordinary.

The physical therapy department was my favorite part. They were fun, energetic, and on top of things. some of the other staff not so much. The cleanliness was lacking. There was also some attitude from certain staff members. I did register complaints with supervisors to discuss these things. In my opinion to sit in waste of any kind for over three hours it’s unacceptable. To say that they have come in and swept and mopped your floors yet there’s still feces on the floor is unacceptable.

We are thrilled with the decision to move my mother-in-law to Residence at Brookside in Avon. From the moment she arrived, she felt welcomed by the friendly, caring staff who go above and beyond to make sure everyone feels at home. Residents came knocking and introducing themselves within hours of her arrival. They create a feeling of community. Some fun highlights to mention are the daily social hour where residents, friends and families can come together chat, listen to entertainment and sip a drink if they wish. My mother-in-law is very pleased with the dining. There is a variety of tasty options that are served fresh, Ever day she has the chance to be served in a cozy restaurant atmosphere. Unfortunately, my MIL broke her ankle the day before she arrived. The medical staff was attentive, responsive and made sure her needs were met. It gave us all a piece of mind that she is in good hands. All in all, it's a fantastic place and we are happy to be part of the community.