The Residence at Brookside

I love coming into this facility and working collaboratively with everyone. Heather at the front desk is so welcoming. Stacey, the Executive Director is always looking out for the residents and makes sure the residents a d staff are truly happy. Agnes, Kevin and Juliet are great nurses and provide great care and concern to the residents. I love working with such a great group of people.

My mother has been a resident at Brookside for several years. The building and rooms are lovely and the staff is very nice, though mostly new, as there is a lot of turnover. However, things have definitely gone downhill since she first arrived. To Carl's review point, the quality of the food has gone down and the chef does not follow the prepared menu at all. I have eaten with my mom and gotten baby carrots just spilled out of a plastic bag instead of lovely sounding honey glazed (or similar), used to be lovely pieces of salmon, now is previously frozen tail ends and, when I ordered a salad that was supposed to have feta and sliced almonds, instead it just had grated carrots and some tomatoes. I have also been for lunch and residents have waited 30-45 minutes for their food and complained; this is because of understaffing (wait staff works very hard to help). My mother and I have also been served frozen pie. The residents always like wine at 4, with nibbles. Staffing shortages may be common at senior residences, but we have found that the aides aren't always on top of the details of a particular resident's care or something like a shower just gets missed. The aides and staff are very nice and work hard; my mother is happy, though we are less so.

We have had an exceptional experience at The Residence at Brookside. Susan and Jenny went above and beyond to help our mother move from her home of 58 years and an acute rehabilitation hospital to the Residence at Brookside. They worked miracles and magic and provided outstanding support to get my mother moved into her new, gorgeous apartment in this very warm and welcoming community within an extremely short timeframe. Susan and Jenny were essential in making this transition for our mother a huge success. They worked through every detail and responded promptly to every question and request we had. They were truly professional and kind. Our entire family is eternally grateful for their help. My mother LOVES her new home and has adjusted beautifully thanks to Susan and Jenny and all the wonderful staff at The Residence at Brookside. I’d give ten stars if I could!

It would be an understatement to say that my father is a challenge. The staff at The Residence at Brookside, particularly in the Reflections Care Unit, have been nothing short of exceptional in managing his many behavioral challenges. More importantly, they have provided invaluable support in helping me navigate his care from another state. As my father’s health has declined over the years, there have been many instances where I could not be there as quickly as needed. The staff has consistently gone above and beyond to keep me informed promptly when incidents occur. Being my father’s only remaining family member, I sometimes feel overwhelmed by the responsibility of his care. However, the compassionate and dedicated team at The Residence at Brookside has eased that burden, making me feel supported and reassured. They have become an extended family to me, providing not just care for my father but also emotional support for me. The facility itself is beautiful and meticulously maintained. When I visit, I am always greeted warmly, and the staff takes the time to check in on my well-being. Their kindness and attentiveness make a difficult situation more manageable. The executive team maintains regular communication with me—sometimes on a near-daily basis—and I never feel like I am imposing when I reach out with concerns. I truly don’t know what I would do without their support. I highly recommend The Residence at Brookside to anyone seeking a loving, compassionate, and well-managed facility for their aging loved one.