The Reserve at Napa

My husband and I moved here last year and we love it. The location on Trancas St. is perfect with great shopping, pastoral vineyards, a hospital, and an outstanding fitness center (that accepts One Pass!) all within walking distance. The property itself is well maintained with a comfortable clubhouse, community garden, and scheduled activities (exercise classes, bingo, holiday potlucks, etc). Property manager Cynthia and maintenance supervisor Aurelio do a phenomenal job of making the Reserve a great place to call home. I submitted a maintenance request (non-emergency) the other day and Aurelio literally responded within minutes. Cynthia is easily accessible if a tenant has questions or concerns; her office door is always open and she welcomes communication. I can't say enough good things about this community and feel fortunate to be living here.

The Reserve at Napa is a hidden gem—clean, quiet, and conveniently located. The residents are happy and cared for by an outstanding property team. Property manager, Cynthia Riccomini, is phenomenal. Having supported my senior, disabled family member in their housing search, Cynthia demonstrated beyond doubt why The Reserve at Napa is where you would want your loved one to be. Since arriving, mine reaffirms every day how happy they are to be there.

Colleen O'Toole is doing a very special job with taking care of us. She goes out of her way to help us. As you know, us old folks can drive such a hard working person crazy. Tries to take care of so much to help us. ANY CHANCE YOU CAN GET HER AN ASSISTANT? OUR LAST MANAGERS WITH NVHousing had an assistant. Which helped our manager Debra J. Be so much more efficient. Please know Colleen is not aware of any of my ranting about how great she is I just thought I should make you aware of what a great Manager Colleen is and we don't want to lose her ever.I have been here for over 12 years and know when we get a manager of her quality. We don't want to loose her. BY the way Maintenance Supervisor AURELIO CRUZ is very hard working, polite, and efficient member of our staff, we appreciate him he is always taking good care of our needs as soon as possible. We love your staff and don't want to loose them. WE KNOW THAT WE OLD FOLKS ARE NO EASY TO CARE FOR. THANK YOU FOR CHOSING SUCH GREAT PEOPLE FOR US. ❤️ 😊

You've lost 2 stars in my book! I like the location, Andy does great work, the site is well groomed and maintained... BUT Cynthia is beyond rude and her favorite line is, "if you don't like it leave!" Is that Upper Managements stance??? I'm returning my 5 star rating!!! Colleen is a breath of fresh air 😀 She has brought the fun back to the Reserve!!! You go girl...