The Preston of the Park Cities

I am beyond impressed with a Place for Mom. They found me the perfect place for my 91-year-old parents – the Preston of the Park cities. A Place for Mom was unbelievably helpful to someone like myself who was navigating this for the first time. Their attention to detail, their communication, their efforts, and their compassion made this process so incredibly simple for me. Finding the Preston of the Park cities was a dream come true. This is the most incredible community filled with love and attentiveness. I love everything about this community and my parents are so incredibly happy. Julie, who was my main sales contact at the Preston, was literally one of the most incredible human beings I’ve come across. She was incredibly efficient, caring, and so helpful during my somewhat numerous complex request. Now that my parents are here, I can’t thank a Place for Mom (Jesica) enough, and I can’t thank Julie and the entire wonderful staff at the Preston for helping me get my parents in the most perfect environment I am so incredibly happy and my parents are beyond ecstatic. Thank you to everyone!

Update 5/6/24 My MIL passed away this year and not one senior staff member or Rhonda, the director of nurses reached out with their condolences. Chad and Rhonda even walked by me the day she died and said nothing. There are staff there that care a lot and some that don't seem to care as much or at all. The floor care givers are usually sitting on their cell phones looking very bored. I could say more, but I will leave it at that. After searching and looking at many places, we chose The Preston because it didn't seem like an Assisted Living facility. It looked more like a really nice hotel. Our MIL is very happy there and loves her apartment. The food is always good and the staff there are the best. Specifically, Stephen at the front desk and all of the wait staff in the dining room. Rhonda and her nurse team as well. Photos are my MIL's apartment at The Preston that we decorated before her arrival.

My only experience with this facility is through walking a resident's dog. Unfortunately because it is a large dog, many of the caretakers are too scared to do their job well. On several occasions I have mentioned my concerns with the front desk and none of them have been addressed. Overall, the caretakers themselves are overworked, understaffed, and undertrained for dealing with residents' pets.

I visits the Preston as a vendor who provides ADA private transportation to several residents. Over the years I have watch Annette. I wanted to take a moment to recognize the exceptional warmth and professionalism consistently shown by Annette. Her kindness is immediately evident in the way she interacts not only with residents, but also with visiting family and friends. She brings a calming, cheerful presence that makes everyone feel seen and respected. She’s incredibly attentive to the needs of the residents—always ready to lend a hand, share a kind word, or go the extra mile to make their days a little brighter. It’s clear that she approaches her role not just as a job, but as a calling, and her compassion truly makes a difference in the lives of those around her. Her professionalism is equally noteworthy: dependable, poised, and always handling even the most challenging situations with grace. She's an asset to your team, and I feel lucky to have witnessed the care and dedication she brings each Denise w/ Dove Transport