The Pointe at Meridian

My mother, moved into the Pointe on August 24th, 2025 and concerns rose immediately.DO NOT MOVE IN TO THE POINTE! I will list all that happened and then give details. -Went 11 days without a shower- They said my mom refused-untrue. The staff must of lied to cover themselves. This happened several times, not just once. - Several times was not dressed in the morning until after 10! They blamed my mom for wanting to sleep in but again not true. The staff must of lied to cover themselves. - Over $400 stolen from her room. This was reported to Adult Protective Services and no action was taken from the Pointe and no communication from the Pointe to my mom. -We found a BEDBUG in her room. Their response- They asked us to come get my mom. I explained that my house was not accessible for her wheelchair. They still EVICTED HER! They have BEDBUGS IN THEIR FACILITY AND they handled it by evicting. I do not have bedbugs at my home and therefore the only conclusion is it came from their facility. From the time the BEDBUG was found, they waited 15 days to treat the room. - The administration admitted BEDBUGS were found on my mom’s floor a few months ago. They obviously did not get them all. - We purchased a Purewick urine collection system for my mom to use at night so she would not need to get up a night. They would leave urine in it all day in the middle of her living room. Picture attached - We advocated and discussed all of these things multiple times with admin. Their response- They said they could not care for my mom, saying she needed two people in the shower (untrue) and asked us to find a place for her to move. We started looking, but many facilities don’t have immediate openings and we were waiting for an opening when she was EVICTED. - The administration admitted that the corporation Grace management would not hire additional staff even though it was obvious it was needed. - The facility moved my mom to a level 6 level of care, claiming she needed two people to shower her, but did not provide two people. My mother refused to sign the paperwork raising her cost and requested time to go over it with me. They charged her anyway. Even though I called several times requesting a discussion. -My mother was not treated with dignity and respect. She was gaslighted several times blaming her when the problem was not hers to own. - During all of the time when a BEDBUG was found in my mom’s room, no one from administration tried to talk to my mom. My mom is not suffering from dementia. Her mind works well, and they did not have the common respect to discuss any of their concerns directly with her. When the BEDBUG was found on November 25th until the Eviction on December 3rd, they kept my mom in isolation in the same room where the BEDBUG was found. No one from administration tried to talk to my mom directly. -The Pointe said it is their “policy” to have family come get the resident if BEDBUGS are found in the facility. This is a ridiculous policy and NO OTHER AGENCY HAS THIS AS THEIR POLICY. -My mom suffered mentally from this experience. She was at the Pointe for just over 3 months and was told she is not wanted and that she was the problem. She is still trying to recover. I can’t stress enough the importance of staying away from The Pointe at Meridian. Grace Management is profiting off my mom and others without providing the care they deserve. They say they are assisted living, but do not want those that struggle with mobility and need assistance. The administration staff at The Pointe knows this and should not get the classification of assisted living if they will not provide the care. The stress of moving is very high in all people, but even more significant in the elderly population. My mother had to move 3 times in 4 months! The Pointe at Meridian should be held accountable! We have filed grievances with Adult Protective Services, the Ombudsman and with Disability rights. This has been a travesty for my mom and one she did not deserve.

My mom has been at The Pointe in Meridian for two months, and we’ve been very impressed. The variety of daily activities such as live music, movie nights, and workout classes truly enhance the residents’ experience. Their dining room feels like a restaurant. The staff is friendly and incredibly helpful, and the residents have been warm and welcoming. I highly recommend The Pointe!

The Staff is exceptional, from Memory Care, to Maintenance. The food is awesome as well as the wait staff. Clean and odor free, which means a lot when looking for a place for your loved one. If I needed to go into a facility I would go here. Thank you all at The Pointe at Meeidian.

Having my grandmother at the pointe has been a wonderful experience. She was living alone after losing her spouse. She was beginning to decline so as a family we felt she needed more. The pointe has given her a new life. The staff are amazing with care and our interactions with the management group has be very supportive. They have answered all our questions, concerns and given us great direction. The activity program is to say the least amazing. So many fun and exciting choices for the people who live here. This place is wonderful. I will recommend to anyone needing this type of care.