The Neighborhoods at Quail Creek

The staff at Quail Creek are awesome! The facility is clean and well furnished. When my dad arrived at Quail Creek after a long stay in the hospital, Will Creek has been a breath of fresh air. I can rest easy knowing my father is being taken care of. Meals are cooked to order I’m very much enjoyed. It means a lot that my loved one is being taken care of by a knowledgeable and kind staff. Also, thank you to Randy who greeted us upon arrival and made us feel welcome! Would recommend Quail Creek to anyone needing a rehab rehabilitation.

The nurses and all caregivers on the Cedars Wing were fantastic!!!!!!!! 5 stars. Nothing but glowing reports for them. Not happy with the physical therapist. Zero stars. When she discharged my husband and said he no longer needed that level of care I adamantly differed with her. He was not ready to be released. She said home therapy was all he needed. The night we arrived at home Robert could not enter the house. Fell and required 3 lift assists men to get him in the house. 2 days later on January 8 the home service arrived for evaluation. After 3 hours with him she said he didn't qualify for home health because he was not capable of doing any of the therapy they had to offer. She confirmed what I told the therapist at Quail Creek. I went back to Quail and told her of his fall and not qualified for home care because of his lack of function. She replied well something must have happened. I told her nothing had happened since he left Quail. I even told them before he was released that I had not seen him function on his own at all. He couldn't even go 6 feet to the bathroom without full help. I cannot give any stars to that therapist. My husband died 4 weeks later totally bedridden.

Many times when my husband needed help to get in/out of bed or repositioned it took the staff 20-30 minutes to help him. He was supposed to have PT and OT daily which he did not receive. I feel the rehab facility was under staffed creating problems for those who were trying to take care of patients.

If I could give negative stars I would. While my Dad was fine there when he was able to change his own clothes, shower, and walk, as soon as he couldn't, he received zero help whatsoever. Staff never notified me that he suddenly became delirious until he fell and broke his hip, wearing DAYS old dirty clothes. This was caused by a simple UTI which never crossed their mind to check for. Its a common thing known to anyone in the medical field. One thing lead to another and he was sent back to the facility for hospice. Quail Creek only allows hospice companies of THEIR choice. The hospice is only allowed to take readings TWICE a day. They are not allowed to stay, not allowed to give pain medication, not allowed to give physical care, cleaning etc. They are allowed to take him to the funeral home though. Others issues and Quail Creeks response: 1. Patient falling out of the bed. Response: mats on the floor. 2. Not able to give pain meds once an hour. Response: increase dose and decrease when they see him. 3. Not cleaning Patient or checking he is still in bed or hasn't pulled out catheter. Response: changed the topic. 4. Nurse not remembering what the last med was that was given. Response: changed the topic. 5. Never gave Patient wet sponge to moisten lips and mouth. Response: changed the topic. 6. Nurse to busy watching TV to do duties. Response: changed the topic. If you are in the facility for some short term rehab, its prob fine. But if your loved life might experience end of life, be advised they may experience pain and suffering through neglect. And yes, we reported them to the STATE.