The Neighborhoods at Quail Creek

The staff at Quail Creek are awesome! The facility is clean and well furnished. When my dad arrived at Quail Creek after a long stay in the hospital, Will Creek has been a breath of fresh air. I can rest easy knowing my father is being taken care of. Meals are cooked to order I’m very much enjoyed. It means a lot that my loved one is being taken care of by a knowledgeable and kind staff. Also, thank you to Randy who greeted us upon arrival and made us feel welcome! Would recommend Quail Creek to anyone needing a rehab rehabilitation.

My mother recently stayed here after a fall. Everyone was extremely kind to her. She enjoyed eating in the dining room with others, the varied group activities and the great care by the therapy team. Very clean facility as well!

Update to ask why this facility responds to complaints with the same copy/paste response? You can’t legitimately respond to my very specific complaints? And now they are pushing our hospice provider out who we have an incredible relationship with and they actually advocate for my best friend. After a week in this facility I must say I am very disappointed even after lodging my concerns and getting a response from the Director of nursing. I wanted to wait to do this rating to give them the chance to address all my concerns so here we are. We moved my best friend from assisted living to here because she needed the higher level of care. We have not witnessed that higher level of care and actually feel less care is given than she received in assisted living. I did feel my concerns were received and understood by the social worker but as mentioned above, not the director of nursing. None of the lack of care was addressed except to give an excuse that with family visiting the employees are conflicted because some families don’t want their visits interrupted. They never asked and we never gave them any indication we didn’t want them to do their job. They now say they will check on her every two to three hours. Shouldn’t they have already been doing that? We will see, but so far I am so very disappointed. I paid a lot of attention to their ratings and thought going in, this would be a great place for her. I am fair so if things improve I will give credit there. But it still leaves the question - why did I have to complain in the first place?

Terry was there once before and he was glad to know he was going back there for some rehab. Physical therapy is great there and the food and the nursing care even to the sweet birds in the bird cage. Everyone social service case manager facility is nice in a very caring knowledgeable professional