The Monarch at Cedar Park

My mother lived here for three years and passed away in October 2025. Several caregivers were truly kind, compassionate, and formed meaningful relationships with her, and our Hospice Team was amazing, providing the support the facility could not. Unfortunately, management was unstable, changing every 4–6 months, and staffing was often inadequate. After renovations, rates increased sharply, burdening families. The most serious issue: near the end of her life I discovered the facility cannot administer prescribed narcotics—they have no full-time RN, only med techs who can give basic medications, and only when certain executive staff are on-site. We were never told they couldn’t provide proper end-of-life care. Families need to ask about RN availability, medication administration, and the level of care provided, especially for end-of-life support. Transparency here is essential.

Our loved one, who has dementia, stayed at the Monarch's memory care facility in Cedar Park from March to late June 2025. While a few staff members - especially a standout hospice nurse - showed genuine care, the overall experience was disappointing. Major concerns included a serious breakdown in communication between hospice and facility staff, leading to improper medication management. This may have contributed to increased agitation in our family member, and at least one experienced staff member was let go during the incident. Worse, our loved one was abruptly discharged with no written notice, no explanation, and no ownership taken for the medication issues. We were left without support during a critical time. Only after repeated requests did we (days later) receive written information. Unless this facility improves transparency, medical coordination, and discharge practices, I would caution others to ask tough questions - or look elsewhere.

This is a facility that I, as a nurse, could only hope to be in if needed. It is clean and the staff is sincerely caring and pleasant.

I would not recommend this for your loved one. My mother was there for 1 year. They charged up levels of care without cause—all to make money. I put in numerous inquiries. No one could tell me why my mother needed additional care when an assessment was never done in the first place. My mother DID NOT decline or require any assistance during her 12 months. We were never notified of a problem-just bill increases. In May 2023, my son and I were approached by a staff member who had taken naked and exclamatory photos of a dying patient without the families permission. She proceeded to show my 15yr old son. I filed a complaint with the management. The employee in question was terminated. I moved my mother to a different facility weeks later. They are still billing me for increased charges of 6k with NO explanation.