The Laurels and The Haven in Highland Creek

I recently moved my mom from a facility I “thought” was great to get her closer to me. Boy was my perception of a care facility wrong. Not only is my mom So MUCH CLOSER to me, she is SO MUCH HAPPIER! When your loved one is happy where they are at it brings you so much more comfort in the decision you make in placement. To be totally transparent, I was unaware of The Laurels and so thankful I found it. The rooms are so much bigger than other communities I looked at and updated. The care partners have treated my mom with so much respect and love. And let’s just talk about the dining room. Where my mom came from the food was bland and the choices were weak. Here, her options are vast. She has seasoning (this may seem like a small thing to mention but this was a huge issue as they never even offered salt or pepper). The activities she loves and has already made many friends in the time she has been there. She is an avid walker and the area inside and outside is perfect for her daily strolls. One last thing to mention… There were just a few needs we had asked about in her closet to make it more adaptable to her needs. They were taken care of prior to the move in. My mom tells me daily how happy she is living there and how thankful she is to be closer to me! Also what she has had to eat. It’s that good. My mom is blessed to be there! Sorry this is long, but really it is shot as I could go on and on!

My review is about The Haven (memory care) specifically. My mother-in-law moved there at the beginning of December 2024 and at first it seemed just fine. Just a couple of months later, we were finding loose medication pills all over her room, soiled clothes in the bathroom that made her entire room smell like urine and she complained about the wailings of other residents during the night. Staffing was so low there that my MIL was able to wander the building during the night and managed to pull the fire alarm two separate times. She also got hold of a fire extinguisher and tried to break a window and we were told that she was threatening other residents. She also got hold of a glass water dispenser top and threw it. Again, I equate this behavior to low staffing and no one able to keep an eye on her activity and redirect her which is critical for dementia sufferers. It was suggested to us that we should look for another facility by the current executive director. We walked away from thousands of dollars in a community fee, but we did find a better facility. Unless administration at the Haven makes very critical changes, I would not recommend this facility to anyone.

My dad, Garry moved in to The Laurel’s in January. Our overall experience has been incredibly positive. Very friendly and caring staff. Good food with nice variety meal by meal. Therapy has been a game changer. The personnel in the therapy room have been outstanding. Minor details fall through cracks occasionally and that appears to possibly be related short staffing. The Laurels has a community feel and has been a welcoming spot for dad to call home.

Hands down, this is one of the best assisted living and memory care facilities I have encountered. It is located in a beautifully placed neighborhood, allowing residents to feel like they are part of a suburban community. Every time I visit, it warms my heart to see how engaged the staff is with both the residents and their visiting families. They organize wonderful events, such as prom week happening this week. Bethany and Jordan take the time to understand each resident’s story and goals, providing an exceptional level of customer service. I wish I could give them 10 stars instead of just 5!