The Landing of North Haven

My Dad moved into The Landing in early June which was a quick decision on all of our parts after we deemed that he really should have some assistance in life. He was agreeable but difficult. After visiting and getting a tour, we were very impressed. My Dad moved in within the week. Although he was immediately demanding about his belongings and getting his pictures put up, they did not skip a beat. The day after move in, the guys were in his room hanging pictures and family photos under his “direction”. They couldn’t have been more accommodating or nicer. Pat, Allie and the entire staff were exceptionally helpful, friendly, patient and so nice to deal with, beginning with the logistics of the move to the paperwork that needed filling out to the actual move in day, it was seamless. After moving in they made my Dad feel very welcome which made his transition from living by himself much easier. The Landing is beautifully appointed, very clean, has absolutely no odor (which many do) and appears to have great activities for their residents. The food is also very good which is so important. I would highly recommend The Landing if/when the time comes and it becomes necessary to move into an assisted living facility.

We moved mom into the Landing in March 2024. She did not want to leave her house but it was time. We had previously toured places and knew the only choice was the Landing. It’s clean, beautiful, the entire staff from top management to the dishwashers are all friendly, thoughtful, and caring. Mom has made a lot of friends and actively participates in the games and even does some fitness classes (she’s 94!). Recently I sent her a Walmart shipment (I am far far away from her) and didn’t think about the Landing closing the doors at 7pm (family can get in with a code and there’s always someone around but the front desk isn’t manned). Walmart came after 7 and left the delivery in the foyer of the building. And I failed to check the photo to see WHERE they delivered. A staff member saw the delivery sitting outside and brought it up to mom - not her job but she just did it. Even offered to put the things away. This is absolutely typical of everyone at the Landing - they just take care of things. Then why not a 5 star rating? Frankly for the price I expect better food. It is just okay to good. Sometimes they nail it with their specials. But serving things like processed cheese I just can’t fathom. We have brought this up and they have meetings with residents and their families (they are VERY open and communicative) but the food remains just average. In every other way they are fantastic. And don’t worry Mom isn’t starving! She always finds something - and they will serve breakfast any time so she can always get something she likes.

I had to place my father in a facility that offered a memory care option. The Landing Opal facility has been great. The management team is fantastic, they've assisted me with so many things getting adjusted to having to place my father in this level of care. The staff is amazing, it's not an easy job by any means, they've been great to my father and I appreciate them. I feel I got very lucky finding a place for my father, that is close by and offers the extra level of care he now requires. Thank you to all the staff at the The Landing you're doing a great job.

My mom is so very happy at The Landing. The staff are genuinely caring and attentive. Even the contracted service providers have a giving attitude. The activities are varied and the meals are delicious. The hallways and public spaces are immaculate and my mom's apartment is cleaned weekly by a conscientious staffer who does it "mom's way" with a smile on her face. I visited 5 other places and found them dingy, dark and dismissive in comparison to The Landing. Visit and see for yourself.