The Crestone Senior Living

Beautifully-appointed facility with a friendly, caring staff. Lots of resident engagement opportunities and amenities, and I'd recommend the Crestone in a heartbeat. So why only 4 stars instead of 5? It's because the food quality doesn't match the expectations of the resort-like atmosphere. Senior living facility kitchens aren't restaurants - despite appearances, you must lower your expectations. Since a resident can order any time of day until 7p, the kitchen never knows 'when' or 'how many' will be seated at any given time. Perhaps meals are prepared in advance and kept warm throughout the day. Just know going in that your 'palette' be disappointed most of the time, but you'll never do without nourishment! Overall, as senior living places go, this is a top-notch facility that will impress you the moment you arrive.

The Orchard has the worst food ever. I wouldn't even let my dog eat this food. The Culinary Director (at Olathe, KS) doesn't can about the residents or staff. He comes with no cooking experience and it definitely shows. He doesn't know how to treat the staff with respect. Shame on upper management for letting this happen! If they really know how bad it really is, I feel very sorry of their own family if this is how they treat them.

Staff turnover is HORRENDOUS! Something is causing great, caring staff to leave. I’ve seen it happen numerous times. Nursing/care staff is run ragged. Theres not enough help. I can never find a nurse/CNA when I have information to pass along regarding my loved one. There is little to no communication from ANYONE at the Crestone. Concerns fall on deaf ears. Disappointing and concerning. Not the level of care promised. Would not recommend sending your loved one here if they require any staff assistance with daily needs.

Despite multiple meetings and promises of improvement, the care at Crestone Assisted Living remains inconsistent and deeply concerning. I’ve had to personally handle tasks such as laundry, hygiene reminders, and meal monitoring—services we pay for but that are frequently neglected. Staff turnover is high, communication is poor, and leadership is unresponsive. It took withholding rent to get an air conditioner fixed after 8 months. My father went a full week without a clothing change, and spends most days in bed due to a lack of suitable activities. This facility is not delivering the level of care its residents deserve. UPDATE: New executive director and wellness coordinator have greatly improved the level of care and dignity of our family member. Based on my interactions, I am hopeful for the future of The Crestone. Side note- I contacted upper level management of Arrow Senior Living, the company that owns Crestone, as mentioned in their reply to this post. I was given the same run around with no action. While my faith in the facility has been restored, I did not receive any action on my before mentioned concerns. Additionally: Tim Moore below in comments is the regional director, to whom I have complained MANY times with no action. He actually have a 5 star review below and raved about Rhinanon - the ED that had SEVERAL complaints below. While I am not surprised, I am appalled at how low Arrow Senior Living will stoop.