The Addison of Port Orange

Severe Quality of CareFailures, Medical Neglect, and Scabies Outbreak I am writing this to urge any family considering this facility for a loved one to look elsewhere. As a deeply involved family member and legal advocate managing my parent’s care, I have witnessed a catastrophic failure in safety protocols, medical competency, and basic communication: Infectious Disease Outbreak & Secrecy, the facility recently experienced an outbreak of Scabies, I was require to purchase Ivermectin and permethrin several times. Shockingly, the administration completely failed to notify family members about active infestation. Leaving families in the dark about a highly contagious skin parasite is a severe health violation and shows zero respect for resident’s safety or family well-being. Severe Medical & Prescriptions Errors, the nursing staff has repeatedly mismanaged my parent’s prescription medication. There is a deeply concerning lack of professional oversight, and the facility has completely abandoned its own medical protocols on more than one occasions. Falls and Neglect, my parent’s has suffered several falls due to a lack of proper monitoring. When these crises occur, the facility has failed to follow established protocols, including a total failure to properly notify necessary healthcare provider immediately following an emergency. COMPLETE ADMINISTRATIVE FAILURE: I have written and submitted multiple formal incident reports detailing these nursing and safety violations, but the administration has consistently ignored them, stopping responding to emails, and a failure to return phone calls. We are currently forced to move our parent to a different facility to guarantee their safety. Do not trust Addison of Port Orange with your elderly family members. The corporate office and local management are no commented to the contractional agreement they represent.,-

Be aware, The Addison of Port Orange has turned into a dumpster fire. The cost cutting and staff turnover has completely ruined what was once a family friendly, highly professional community. Since Sonida Senior Living acquired the business from The Benton House, the management and overall decision making has introduced health risks to every resident. My mother was given the wrong medications and once it was brought to the leadership’s attention, it was denied and not dealt with appropriately. Medication schedule varies daily. Morning meds can be given as late as 12 noon. A neighbor of my mother’s calls out continually for help with absolutely no response from the staff. Weekend staff presence is dangerously low. Staff members that have had to clean up bowel accidents have been sent to work in the kitchen immediately there after. Weekly entertainment has gone from fabulous to a joke, yet prices continue to increase. The fact that the director has never taken time to get to know each, and every resident as the previous director had speaks volumes. The previous director from Benton House not only knew the residents, but she was close with all of the family members as well. The head nurse who was a fabulous asset to Benton House finally had to leave after being told to work in the dining room and serve food in addition to her normal, full time duties.

I absolutely love the 3 ladies that work back there but sometimes they are alone. There are days you have only one staff member in Magnolia Trail. They never complain and step up for what is needed. You have many in wheelchairs, just a lot from what I see. There use to be three staff members at all times with exception of breaks. A great group of young ladies! Kudos to them!

Sonida Senior Living has spent billions of dollars buying new property when their buildings are falling apart. The Addison of Port Orange has gone down unfortunately. Sonida cut all of the budgets down into half and then some half again. No entertainment for happy hours, all the great staff left from being bullied, mistreated, and abused, more than 15 residents have moved out in the last month or two, and current residents families are looking for new communities. Residents families have to provide all incontinence products themselves meanwhile they’re being charged thousands and thousands a month. Everything residents need is up to them. This means when residents run out of something, staff may have to pull items from your loved ones room. When this review is added, the management will make excuses for this of course. Companies have to make money, but when you’re raising costs like crazy; and only cutting care and quality, it doesn’t match up. The courtyards are filthy, fountains are broken, and the only good part about the building is Chef Alan. He has a great attitude and really does make great food for seniors. When he leaves, all the goodness out of this building will be gone. The Facebook posts are very unprofessional and have improper grammar, that should tell you enough. Please do not bring your loved ones here.