TerraBella Summit

This facility ought to be shut down. Any recent 4 or 5 star reviews are not to be believed. Moved my sister out today after a brutal 6 month stay where I had to fight for everything marketing promises, not to mention the basic care she and everyone deserves and is paying far too much for. Residents are basically ignored all day, particularly in memory care. Those poor people are languishing in boredom, with a big ZERO of activities geared to dementia. They do nothing but sit in front of the TV with loud game shows. Meals are awful, especially lately, nearly inedible. Snacks and hydration, few and far between. Yes, care staff yank plates away after 10 minutes, they made my sister eat with her fingers on many occasions, and yes, residents sit in their own urine, sometimes urine is on the floor beneath their wheelchairs. Carestaff are hit or miss, good and bad, many hate working there, complain and snipe back and forth in front of residents and families. Raised voices, swearing, staff frequently quit and walk out. Its a joke. The biggest joke, though is the E.D. Amanda Cromer, who has zero management skills and even fewer people skills. She is unresponsive, disinterested in the issues I brought to her and, in fact, during a recent meeting in which she and I were supposed to be discussing my concerns, she instead invited me to move my sister out because she felt I'd never be happy. She even waived the two week notice! Awesome. Happy to be OUT of there. Do your loved one a favor and opt for someplace else. Please!

I waited almost a month to leave this review as I didn’t want to leave an openly bitter review just a factual one from our families experience. We started here with my mother in law in October 2025. Tour was appealing and price point was definitely appealing! Our first 8-10 weeks were good. If there was a question or concern it was addressed and resolved pretty quickly. Somewhere in that period a shift happened. The staff is not very happy. They openly complain about their jobs. They talk loudly over residents while complaining about what they are going to have to do for their people. The residents do not get to use the patio. It is a fire door to a patio that is always locked. In 6 months I only witnessed it being used a handful of times but it takes a lock code to get in and out which leaves residents unable to go out freely. There are more things but I’m not trying to get too long winded. If your loved one is content to just hang out and watch cartoons or news this place is probably ok. Keep an eye on medication and nutrition.

I had a very frustrating experience with Marie, who is the first point of contact at this facility. I called several times asking to speak with someone who I had previously been in contact with. Each time, Marie told me that the person was “unavailable.” After hearing the same response multiple times, I finally asked if that individual still worked there, and she then told me that they did not. If she knew the person no longer worked there, it’s confusing and misleading that she continued to say they were simply “unavailable.” I then asked a simple question: who is the current Executive Director? Marie refused to provide the name and would not answer the question. Instead, she insisted on taking a message for a callback. This didn’t make sense because I wasn’t asking for a call back—I was simply asking for the updated name of the Executive Director. To make matters worse, she hung up on me while I was asking for clarification. This was extremely rude and unprofessional, especially for someone who represents the first point of contact for the facility. First impressions matter, and unfortunately this interaction reflected very poorly on the organization. Based on this experience, I would not recommend having someone with this level of customer service represent the front line of communication for your business.

My mom has been here for a couple of months now. I have had the best experience with everyone! The staff is super friendly. I communicate a lot with Amanda and she has helped me through this whole experience to make it as painless as possible. They really seem to care about the resident’s and I couldn’t be happier knowing my mom is being well taken care of. 💛