TerraBella Northridge

My mother has been a resident of the Assisted Living building at Terra Bella for over a year, and we could not be more pleased with the level of care she receives. My mother requires a significant amount of attention, including assistance with: * Bathing and dressing * Personal needs * Transferring (e.g., chair to bed) The entire care staff has consistently been exceptionally patient, kind, and professional when attending to her extensive needs. This dedication gives our family immense peace of mind. We are particularly grateful for Ashley, the Activities Director. Ashley goes above and beyond to ensure residents remain socially active and engaged. She personally encourages my mom to come down to the living room and participate. The variety of social activities Ashley schedules is excellent and truly enhances the quality of life for the residents. My mom frequently comments on how much she enjoys the meals, noting the good variety offered. Overall, we feel incredibly comfortable and confident that my mom is receiving high-quality, compassionate care at Terra Bella. Thank you to the entire Terra Bella team!

In my personal experience, Terra Bella Assisted Living failed my family in ways I will never forget. We entrusted them with the care of my mom, who had severe Alzheimer’s and was at the end of her life, for less than 24 hours — and what we witnessed was deeply distressing. When we arrived, we found her in a condition that no family should ever have to see: overheated, with a 101 fever, unattended, and clearly not checked on or cared for in the way we were assured she would be. Staff apologized repeatedly, which to me signaled they recognized the seriousness of what had happened. Tragically, my mom passed away within 24 hours of being in their care. In my view, they offered no meaningful support, action, or accountability during or after this nightmare of an experience. They initially agreed to refund the money we had put down, but once we followed up, they became completely unresponsive. At this point, they refuse to communicate at all, leaving us without answers and without the refund they promised. And while this is not about money at all, my father now needs that refund to move out of their home and into a smaller place that fits within his budget. Based on what my family went through, I would never recommend this facility to anyone who cares about the wellbeing of a loved one. In my experience, the compassion, attentiveness, and basic responsibility you expect from an assisted living facility simply were not there. There are far more compassionate and responsible places out there, and I will forever wish we had entrusted my mom to one of them so she could have died with the dignity she deserved.

My mom has been a resident for almost a year, currently in memory care. The staff has been very receptive to all our questions and concerns. They try their best to create extra activities for mom (she's in good physical shape) as she gets bored easily. Every member of the staff seems to enjoy their job. A special shout out for Ebony. She had a shadow box building activity with families invited and held it in the evening so more families could attend (her working day ends at 5:00). I also saw her there on Mother's day. She said she just wanted to stop by and say hi to all the mothers. I think that's a pretty good example of the type of dedication I see there. The facility is a bit older, but the care and dedication of the staff more than offset that. I would highly recommend TerraBella at Northridge.

My mom has been in the "Transitional Memory Care" unit at Terrabella now for 3 months. Torie was great to work with and helped place Mom in the right unit for her needs. I love that she is still super responsive if I have a quick question. The staff ... I give them 5 STARS too! No matter who I talk to they are ALWAYS so friendly, patient and helpful. Lastly, I absolutely LOVE the staff in her unit.... a Special shoutout to Tonya and Brenda and Emelda. I can see the love in their hearts and eagerness to care for others. To find people who genuinely love and care for my mom and the people there... is priceless. I know I can rest easy each night knowing they are giving her the proper care, attention and love.