Taylor Springs Health Campus

My sister stayed here for 3 yrs. She is not easy to please, but she settled in fairly well because 1) the facility was typically very clean; 2) the staff were compassionate and very welcoming; 3) the social activities were exactly as advertised. Of course, all such facilities face staffing turnover, not enough individualized medical attention, and transparency in billing. Nevertheless, Taylor Springs was exactly what my loved one needed at the time she most needed it. I made the right choice when I placed her there.

Wonderful facility with a truly caring team. It great to see the residents involved with daily activities, dining with others, and being engaged by Taylor Spring team of amazing caregivers. Their rehabilitation team is very patient and involved in the entire healing and rehabilitation process. Their one on one no hurry approach makes the difference. Well done Taylor Springs.

My 78-year-old mother, an amputee requiring assistance with activities of daily living, was a resident at Taylor Springs Nursing Home in Gahanna, Ohio for approximately one month. During that time, she experienced what our family believes to be a pattern of substandard care and potential neglect. There were repeated instances in which her call light went unanswered for prolonged periods, in some cases exceeding several hours. On multiple occasions, she was explicitly instructed by staff to urinate in her bed due to a lack of available assistance. Following these events, she remained in soiled bedding for extended durations, which contributed to skin breakdown and compromised her physical condition. Additionally, when staff did provide assistance with toileting via bedpan, she was at times left unattended for excessive periods without timely follow-up. For a patient with significant mobility limitations, this raises serious concerns regarding adherence to basic care standards, infection prevention protocols, and patient dignity. These experiences suggest systemic issues related to staffing adequacy, response times, and oversight. Despite raising concerns during her stay, our family observed little to no corrective action or meaningful acknowledgment from facility staff or administration. The level of care described above falls short of what is expected for vulnerable residents in a skilled nursing setting. Families considering this facility should conduct thorough due diligence, including inquiries into staffing ratios, response time policies, and regulatory compliance history. This review reflects our direct experience and is shared so others can make informed decisions regarding the care of their loved ones.

When Joe Allen had his 79th birthday party at the facility, Andrea was so helpful and friendly. She went above and beyond to help us set up for Joe's party. Andrea is a wonderful addition to your staff. She is a hard worker, and she is thoughtful, caring, and personable. I know the residents love her. What a gem!