Taylor Springs Health Campus

My 73-year-old mother entered Taylor Springs Health Campus in Gahanna on September 12, 2026, following a week-long hospital stay. She was admitted for rehabilitation and physical therapy with the hope of regaining enough strength to eventually return home. Unfortunately, our family became seriously concerned about the care she received. From the beginning, we experienced repeated problems with call-light response, toileting assistance, meals, wound care, and communication. On her first night, an employee put my mother in a Depend and told her, “This is in case we don’t get to you on time.” Unfortunately, unanswered call lights became a recurring issue. There were occasions when she waited two to three hours for assistance. On one occasion, she was told to urinate in the Depend rather than being assisted to the bathroom. My mother was a fall risk and needed assistance. Staff would sometimes help her onto the toilet, tell her they would return, and leave her there. My brother and I repeatedly had to leave work or home to help her with basic needs. My mother also has serious respiratory problems and requires supplemental oxygen. On one occasion, her call light went unanswered for approximately three hours while she was struggling to breathe. She eventually screamed for help. When someone finally came, they said they would return — but left and did not come back. There were also multiple occasions when she did not receive her dinner. One evening, dinner was supposed to be served around 5:00 p.m. By 6:00, she still had not received it. When she asked about it, she was told the kitchen was “closed.” She was eventually given a peanut butter and jelly sandwich on a hamburger bun. She also developed a painful sore on her bottom that our family repeatedly felt was not being adequately cared for. It became infected and extremely painful. We raised concerns within the first few days of her admission and participated in meetings with administration, corporate representatives, the social worker, nurses, and other members of her care team. Despite repeatedly explaining our concerns, we continued to see problems. The most frightening incident occurred September 25. The previous evening, my mother had appeared unusually tired, confused, and “out of it.” I stayed because I was concerned. I returned around 5:45 the next morning and found her drooling, shaking, confused, and barely responsive. I was told she had been like this since approximately 5:00 a.m. The nurse acknowledged that something appeared wrong but had not called EMS. I asked her to call 911 and was told EMS would take approximately an hour. I called 911 myself. My mother was taken to the hospital and admitted to the ICU. We were told her CO₂ level was dangerously elevated and that her respiratory condition was deteriorating to the point that she could have stopped breathing and died if she had not received emergency treatment. Our family was never contacted by Taylor Springs to tell us that she was in this condition. We visited my mother every day because we did not feel comfortable leaving her without family advocacy. Our experience was extremely distressing. We expected basic safety, responsiveness, appropriate medical attention, and communication. Instead, we repeatedly worried about whether someone would answer her call light, help her safely to the bathroom, bring her food, care for her wound, or recognize a serious change in her condition. I am especially concerned about residents who do not have family members able to visit every day and advocate for them. If you are considering Taylor Springs for a loved one, I strongly encourage you to ask detailed questions about staffing, overnight call-light response, fall precautions, respiratory monitoring, wound care, meals, and how changes in a resident’s condition are communicated to family. My mother deserved better.

My grandmother lived at Taylor Springs for about a year 1/2. She made a lot of friends and absolutely loved sharing her treats with them. Everyone was so welcoming and we loved all the family focused events the campus planned. My 3 yr old loved the Sunday brunches and the dance parties for Friday happy hour. The staff was beyond supportive and caring for her and our family even at the end of her life. She was a part of the Taylor Springs family and we definitely felt that love! 💕

I would not recommend Taylor Springs Health Campus based on our experience with my mother’s care. This place is very nice in appearance. The patient care is lacking heavily. My mom was admitted following a hospital stay with the hope that she would receive rehabilitation and regain some independence. Unfortunately, serious concerns began on her very first night. Her call light went unanswered, and I ultimately had to call the facility myself to get someone to assist her. Throughout her stay, I repeatedly encountered the same troubling issues: Call lights not being answered in a timely manner Extended periods where she was left in a wet bed Lack of proper hygiene and monitoring. She had 3 showers in the month she stayed. Difficulty reaching staff at the nurses’ station, even by phone. There were multiple occasions where I had to either call the facility to request help for her or physically come in myself because no one was responding. I met several times with staff, including Betsy, Kofi, the social worker, and the therapy team. During one meeting, Kofi assured me that call lights would be answered promptly. Unfortunately, that was not the reality. I personally sat in her room waiting over an hour at times for assistance. The most concerning issue was discovering that my mom developed red chaffed areas on her bottom during her stay—something she did not have prior to admission. I identified them myself while aides were changing her after she had been left in a wet bed. I brought it to the nurse’s attention and was told it would be assessed later. These areas are known to be preventable with proper care, repositioning, and monitoring and keeping her dry. She was told multiple times to “just pee in the bed” when she would request a bedpan. I also worked with the Executive Director, Brody, who I do believe wanted to help. However, despite conversations and efforts such as moving her to a different room, there were no meaningful or lasting improvements in her care. On the day of her transfer to another facility, transportation was scheduled for 2:00 PM. I spent nearly three hours asking for assistance to get her out of bed and ready. It wasn’t until 2:05 PM—after her ride had already arrived—that a nurse and aide finally came to help. I was also told that during the 12–2 PM feeding window, residents must wait for assistance regardless of need, which is unacceptable in situations requiring timely care. As we were leaving, I observed multiple call lights (5 out of 12 rooms on the hall) going unanswered for over two hours. I will say there was one bright spot—an aide named Johnny, who was kind and attentive. Unfortunately, one good staff member does not outweigh the consistent lack of care we experienced. This facility need much better management of the aides and LPN’s to ensure care to the patients. This was an incredibly stressful and disappointing experience during an already difficult time for our family. I strongly encourage others to carefully consider their options before choosing this facility. If you are looking at the facility as assisted living and you can still care for yourself for the most part it is probably a great fit. The attached photo is of 5 different patient rooms with call lights going unanswered and no one in sight to assist

My dad stayed here for months and his heath got so bad from lack of care, lack of communication, nobody cares there. Not even management. I just removed him. Do yourself a favor. Save your money and put your family member somewhere else. When I brought it up to management they made promises they couldn’t keep. I had a ring camera in his room and they would only come to his room to pass trays and didn’t even feed him. The aides and nurses on dayshift are HORRIBLE! Laughing at the nurses station while my father hasn’t been changed in hours! I was lucky if I seen them change him twice! Then hearing how aides and nurses was talking about management and being understaffed made me y trust in this whole place. I can say there was a handful of nurses and aides that actually cared about their job. I was made promises that weren’t even close to being met. Paying the money we did for the complete lack of care is ridiculous! Two girls on dayshift shift were laughing at my father for having a bowel movement and the mess he made because he hadn’t been charged all day! It’s all full of people during the day and they only have 2 nurses and 2 aides at night! And they’re the ones who changed him the most! Negligence at its finest! Dayshift is horrible. It’s just a party to them. This place looks beautiful but is horrible. This place only cares about taking care of your money not your family member.