Taylor Springs Health Campus

I would not recommend Taylor Springs Health Campus based on our experience with my mother’s care. This place is very nice in appearance. The patient care is lacking heavily. My mom was admitted following a hospital stay with the hope that she would receive rehabilitation and regain some independence. Unfortunately, serious concerns began on her very first night. Her call light went unanswered, and I ultimately had to call the facility myself to get someone to assist her. Throughout her stay, I repeatedly encountered the same troubling issues: Call lights not being answered in a timely manner Extended periods where she was left in a wet bed Lack of proper hygiene and monitoring. She had 3 showers in the month she stayed. Difficulty reaching staff at the nurses’ station, even by phone. There were multiple occasions where I had to either call the facility to request help for her or physically come in myself because no one was responding. I met several times with staff, including Betsy, Kofi, the social worker, and the therapy team. During one meeting, Kofi assured me that call lights would be answered promptly. Unfortunately, that was not the reality. I personally sat in her room waiting over an hour at times for assistance. The most concerning issue was discovering that my mom developed red chaffed areas on her bottom during her stay—something she did not have prior to admission. I identified them myself while aides were changing her after she had been left in a wet bed. I brought it to the nurse’s attention and was told it would be assessed later. These areas are known to be preventable with proper care, repositioning, and monitoring and keeping her dry. She was told multiple times to “just pee in the bed” when she would request a bedpan. I also worked with the Executive Director, Brody, who I do believe wanted to help. However, despite conversations and efforts such as moving her to a different room, there were no meaningful or lasting improvements in her care. On the day of her transfer to another facility, transportation was scheduled for 2:00 PM. I spent nearly three hours asking for assistance to get her out of bed and ready. It wasn’t until 2:05 PM—after her ride had already arrived—that a nurse and aide finally came to help. I was also told that during the 12–2 PM feeding window, residents must wait for assistance regardless of need, which is unacceptable in situations requiring timely care. As we were leaving, I observed multiple call lights (5 out of 12 rooms on the hall) going unanswered for over two hours. I will say there was one bright spot—an aide named Johnny, who was kind and attentive. Unfortunately, one good staff member does not outweigh the consistent lack of care we experienced. This facility need much better management of the aides and LPN’s to ensure care to the patients. This was an incredibly stressful and disappointing experience during an already difficult time for our family. I strongly encourage others to carefully consider their options before choosing this facility. If you are looking at the facility as assisted living and you can still care for yourself for the most part it is probably a great fit. The attached photo is of 5 different patient rooms with call lights going unanswered and no one in sight to assist

My grandmother was admitted to Taylor Springs for the 2nd time for rehab. Our family was very discouraged while she was hospitalized, as we were told her next step would likely be hospice care. I can't thank the medical, rehab and activities teams enough for the attention and care they gave her. She is much more comfortable now, and seems more like her old self again. Thank you, Taylor Springs!

My dad stayed here for months and his heath got so bad from lack of care, lack of communication, nobody cares there. Not even management. I just removed him. Do yourself a favor. Save your money and put your family member somewhere else. When I brought it up to management they made promises they couldn’t keep. I had a ring camera in his room and they would only come to his room to pass trays and didn’t even feed him. The aides and nurses on dayshift are HORRIBLE! Laughing at the nurses station while my father hasn’t been changed in hours! I was lucky if I seen them change him twice! Then hearing how aides and nurses was talking about management and being understaffed made me y trust in this whole place. I can say there was a handful of nurses and aides that actually cared about their job. I was made promises that weren’t even close to being met. Paying the money we did for the complete lack of care is ridiculous! Two girls on dayshift shift were laughing at my father for having a bowel movement and the mess he made because he hadn’t been charged all day! It’s all full of people during the day and they only have 2 nurses and 2 aides at night! And they’re the ones who changed him the most! Negligence at its finest! Dayshift is horrible. It’s just a party to them. This place looks beautiful but is horrible. This place only cares about taking care of your money not your family member.

My sister stayed here for 3 yrs. She is not easy to please, but she settled in fairly well because 1) the facility was typically very clean; 2) the staff were compassionate and very welcoming; 3) the social activities were exactly as advertised. Of course, all such facilities face staffing turnover, not enough individualized medical attention, and transparency in billing. Nevertheless, Taylor Springs was exactly what my loved one needed at the time she most needed it. I made the right choice when I placed her there.