Superior Residences at Cala Hills

Our family has had exceptional service as we recently moved our loved one in. Mark, Yvonne and Barbara and all staff members consistently greet us with welcoming smiles and with great patience. Our inquiries and requests are responded to in a timely manner. The staff seem to be engaged in either an activity or fulfilling their duties. We are in the early part of this new phase in our lives and understand that no facility will be like being at home with 24 hour care. It is very peaceful and the patio area offers lovely flowers which my L.O. enjoys. The meals and dining are presented in a clean and orderly manner and the portions are generous and look appetizing. Room sizes are small and are best suited for one person. Lay out of closets are not conducive for two adults that need lower access. Overall recommend facility be considered when researching in the Ocala area.

I placed my husband in Best care facility on September 1 by September 10 I realize I had made a major mistake. I thought I did my homework and I went on Best Care reviews, there wasn’t many reviews. I was told the beginning of the year they changed their name from Superior Residents to Best care. Once I read ALL THE NEGATIVE reviews, I knew then I was moving him ASAP. The reviews tell you everything you need to know to run. Mark the director and his assistant Barbara are just collecting money from families. The workers are attached to their phone the place is nasty and not to mentioned 1 worker to 20 patients. I visited my husband daily because I knew he was being neglected walking around with no shoes on his feet. When I asked Carmen where are his shoes she got mad and told Mark. He has dementia but if taken the time to help him put on one of 3 pairs of shoes was sad. I knew I was taking my husband home because daily I had to bathe him and bring him a nutritional meal. In one week I saw them serve the patients twice 1 hotdog and mixed cold vegetables. This place isn’t fit for someone nonverbal with dementia because they can’t tell how horrible this place really is. I didn’t see family coming daily but I didn’t neglect my husband at home and wasn’t gonna allow them to do it either. Thank God my husband is in a much better place and I don’t have to visit daily to bathe or feed him. Please families go to Superior Resident before you put a love one here. You don’t just change your name and keep the same unqualified, unprofessional people.

I just moved my sister into Superior of Cala Hills. It has been a wonderful experience for both she and I so far. The staff was so helpful with moving her things into her room, setting up connections for her tv and making her feel comfortable. They have been extremely attentive to her and are providing her with do many great services. I just can't say enough about how thankful we are to have found them. Truly a blessing to find such a compassionate group of people. Thank you so much!

Bestcare, has the literal best care there is! They have the best team there is when it comes to caregiving. There very communicative and show that they care about you and your families needs. I’ve been with best care for 1 year and 4 months now and not only have they taken care of theirs residents but they help their families as well. Yesterday when I was leaving Bestcare my tire ended up being flat, I was in shambles because I knew I wasn’t gonna be able to get anyone to come out there to help me so I went inside to figure things out, that’s when I was questioned if I was okay, by Mark the lead director at Bestcare, I then explained to him my problem and not only did he fix my tire, but he told me I could wait inside while he did it! They're the absolute best and I wouldn’t want any other team on my side. GO BESTCARE!!😆😆