Sunrise of Newton

We recently provided valet parking services for Sunrise of Newton. What a beautiful location and an incredibly friendly staff! We look forward to working with them again soon. Thank you very much Eileen & Chris for coordinating our services! We appreciate it!

Sunrise of Newton is an amazing choice for someone in your life who may need assisted living. I visited the facility, I've seen others as well, and was blown away by both the kindness of the people I met but also the warm feeling of the community as well. I was greeted and helped that day by Tonya and her colleague Kelley and they truly took the time to understand what it was I was looking for, background, needs, etc. They were very kind, empathetic and forth coming with advice. We then toured the facility which is gave me very warm, homey and family vibes. People seemed to be enjoying their time there, having lunch, sitting in the common area or going about their day. I'm still working through best options for my loved one, but I feel like anyone would be lucky to be part of this community and have peace of mind for the happiness, support and safety of their loved one.

Our mother lived at Sunrise of Newton for about three months starting in March 2024 before having to find another place to live. The building is very nice, as is the garden in the back, which is why I gave two stars instead of one (that and a few of the staff who made an effort and held a few nice activities). But none of the services lived up to the promises that were made when I toured the facility, desperate to find a nice place for our mother, who is a two-person assist in a wheelchair. The first day she arrived, as opposed to being “welcomed,” she was left sitting in her wheelchair for hours, unable to use the bathroom because they weren’t prepared with the right equipment to transfer her appropriately (even though they told me they were). She was told at night to just “pee in her pants” and they’d come back when they could (which sometimes took hours). Some of the aides were nice, but quite a few were dismissive and even rude. My mother experienced long waits after she pressed her button due to Sunrise staffing the minimum required number of aides to meet state regulations. At night sometimes no one came for hours, which is a dangerous situation for an elderly person. Then there would be all kinds of promises that things would change. I heard stories of people waiting for an hour for lunch and never getting it. Once my mother asked for lettuce on her sandwich and was told they were out of lettuce. Some “exercise classes” involved just sitting residents in front of a video. I could go on and on about the ways the services provided did not live up to the promises that were made. I received calls from my mother day and night. We lost the money on the community fee and move, because it was apparent within days that she would have to find another place to live. I will say this — Sunrise has hired a new Executive Director and supposedly will be putting a new team in place, and a lot of promises are being made about improving this facility. But they have a lot of work to do, and I cannot recommend placing a family member here unless there are massive improvements in every aspect of their services. When my mother left, they even charged her the extra week for the required 30 days’ notice, even though she was moving out at the end of the month — despite all the money she lost living there for just three months. Do better, Sunrise. Much better.

ERIC is a wonderful, professional asset to the team at Sunrise. Thank you to you and Meghan!