Sunrise at FlatIrons

Our family's experience with this memory care facility was deeply disappointing, and we cannot recommend it. We observed repeated neglect of basic hygiene for our loved ones, including occasions where simple care such as brushing their hair was overlooked. These are fundamental aspects of dignified care that families should not have to worry about. The most distressing issue was the facility's handling of a bed bug infestation. Based on what staff members told our family, we came to believe that management had been aware of the problem for an extended period before it was adequately addressed. Regardless of when management became aware, our experience was that communication was inadequate. We did not receive timely updates or clear information about what was happening or how residents were being protected. The situation caused significant emotional distress for our family and, most importantly, for our loved ones. After enduring the ongoing uncertainty and disruption, we ultimately decided to move our family members out at our own expense because we no longer felt confident in the facility's ability to provide a safe and appropriate environment. Throughout our time there, the facility also experienced significant turnover among both caregivers and management. It was often extremely difficult to reach management when concerns arose, making an already stressful situation even more frustrating. Families place enormous trust in a memory care facility to provide compassionate care, maintain a safe living environment, and communicate honestly when problems occur. In our experience, this facility fell far short of those expectations, and we regret choosing it.

I invited my three sons and daughter and their spouses to a Sunday evening dinner just to have a meal together in the evening. The kitchen manager Kia and Chef Chris made it so very special. Not only was it their night off and not due to come in that evening, but they made a super dinner served family style & personally served us. My family raved about the delicious food, the way it was served and the special time that we had that evening. They turned a family meal into a very special event!!!

My Dad had his 100th Birthday today at Sunrise in Broomfield. He had been living there @7 years after my Mother passed. What a fabulous Chef Chris and support Kia have been. The lunch was excellent and the whole community celebrated my Dad with great tiramisu cake. Couldn’t be better!

My mom has been living at Sunrise Senior Living, and I can honestly say the care and kindness she receives here has brought peace of mind to our whole family. From the moment you walk in, Angie at the front desk sets the tone—always welcoming, cheerful, and quick to help with anything we need. She makes visitors feel like family, not just guests. Issac goes above and beyond every day. He’s attentive, compassionate, and always willing to step in with a smile. His presence brings both comfort and reassurance, not just to my mom but to us as her loved ones. The nursing team is outstanding. Amy, the nurse, is knowledgeable, patient, and genuinely listens to concerns. She takes time to explain things clearly and treats my mom with respect and dignity. Dawa, another nurse, provides the same level of gentle, professional care—her warmth makes such a difference on the tough days. And Marisela, the care coordinator, is truly the glue that holds it all together. She’s organized, responsive, and clearly invested in making sure each resident’s needs are met with both efficiency and heart. It’s rare to find a place where every staff member feels like an extended part of your family, but Sunrise has created exactly that environment. We’re grateful every day for the team who makes my mom’s life brighter, safer, and more connected.