StoryPoint Schererville

My experience with StoryPoint has been disappointing. After my loved one returned from the hospital, I provided staff with important discharge paperwork and instructions, yet it often felt as though my concerns were dismissed rather than taken seriously. Communication and follow-through have been lacking. One employee who deserves recognition is Mercy. She consistently goes above and beyond, shows genuine compassion, and takes the time to ensure residents receive the care and attention they deserve. Unfortunately, my experience with many other staff members has been very different. I have frequently observed aides sitting on their phones rather than engaging with residents. Too often, residents appear to be placed in front of the television with little meaningful interaction. Families trust facilities like this to provide attentive, compassionate care, and I have not consistently seen that level of commitment. Given the significant cost of care, families reasonably expect a higher level of attention, engagement, and responsiveness. When you are paying thousands of dollars each month, you want the peace of mind that your loved one is receiving quality care and is being treated with dignity, compassion, and respect. I hope management takes these concerns seriously and works to improve resident engagement, communication, and accountability among staff. Mercy is an example of the level of care and dedication that all residents deserve.

I recently had the pleasure of visiting Storypoint Senior Living, and I must say, I was thoroughly impressed with the care and attention given to the residents, especially my mom. The staff truly makes a difference, and I want to give a special shoutout to Carrie and Brooke. From the moment we arrived, it was clear that Carrie and Brooke are not just employees; they genuinely care about each resident’s well-being. Their warmth and attention to detail have made my mom feel so comfortable and at home. They go above and beyond to ensure she receives the support she needs while also encouraging her independence. Carrie has a remarkable ability to connect with the residents and always knows how to lift their spirits. She engages my mom with various activities and makes sure she participates in everything Storypoint has to offer. On the other hand, Brooke is incredibly organized and ensures that everything runs smoothly, but what stands out most is her compassionate nature. She always takes the time to interact with my mom, making her feel valued and included. Thanks to their exceptional care and the engaging activities they put together, my mom is thriving and enjoying her time at Storypoint. I truly appreciate the dedication and kindness that Carrie and Brooke provide daily. Storypoint Senior Living is fortunate to have such outstanding individuals on their team. I would wholeheartedly recommend this community to anyone looking for a loving and supportive environment for their loved ones.

The staff are attentive, professional, and genuinely invested in the well-being of the residents. It’s evident that they take pride in creating a safe, welcoming environment while treating each resident with dignity and respect. Seeing the teamwork and dedication firsthand gives me confidence that residents are receiving quality care.

Storypoint is a beautiful building in the area with the most welcoming staff to make you feel comfortable and ‘at home’ the moment you walk through the doors. Stephanie the administrator is always very helpful and on top of things for her staff and residents! The DON Natasha also goes above and beyond for her residents making sure they are getting the best quality care. One thing I love about this building is the activity department is always keeping the community lively with elevated events for the residents and their family members if they choose to join! As an individual who frequents the building often, it is truly a joy to come here and help out where I can within the community. I would definitely recommend Story Point Schererville to anyone looking! The leadership team here makes all the difference!