StoryPoint Schererville

This place will promise you the world when you tour it, but as soon as your loved one moves in and they start collecting payment, the care and attention disappear. We moved my aunt, who has Alzheimer’s, into the memory care unit last December. Since then, the level of neglect we’ve witnessed has been unacceptable. My aunt went almost 14 days without a shower—yes, 14. She was left to sit in her own filth and began to smell horribly. When my sister inquired, staff told us that my aunt “has rights” and “refused to bathe.” We fully understand that residents have rights, but my aunt has Alzheimer’s. How many days should someone be allowed to sit in the same soiled clothing before it becomes neglect? Another incident: my aunt became dizzy, nauseous, and unable to get out of bed. No one from the facility contacted me or my sister, even though we are her court-appointed guardians. I had to leave work, rush to the facility, and call 911 myself before anyone on staff showed concern. More recently, we discovered that both sets of my aunt’s bed sheets were missing, and she was sleeping directly on the bare mattress. When we found a nurse to ask about it, we literally had to wake him up—and he pretended not to know anything. A CNA tried to excuse it by saying it was “laundry day.” It was Sunday. Her laundry day is Wednesday. Nice try. Staff claim that residents’ rooms are cleaned weekly, but we’ve repeatedly found moldy food hidden in her room. This isn’t her fault—she can’t remember—but it is absolutely the facility’s responsibility to check and clean properly. Every time our family visits, the residents are drugged up, silent, and parked in front of the TV, which seems to be exactly how the staff prefer it—quiet residents mean less work for them. Our family is now looking for a new, more attentive and compassionate facility for my aunt. Please think carefully before trusting your loved one’s care to this place.

StoryPoint Schererville has given Mom a new lease on life. The staff are all so kind and accommodating. She loves all the activities (especially workouts with Patrick) and special events as well as the planned outings. I love how creative the staff is in coming up with celebrations , entertainment and food activities that engage and enhance the experience of living there. Living 1000 miles away from Mom, I am able to have peace of mind that she is happy, safe, has friends and is enjoying her later years of life .

What an absolutely wonderful facility! I can’t say enough positive things ………… having had my parents in various facilities for rehab and short term stays, I am very familiar with where others “fail or fall short” of providing concern, attention, and genuine care to their residents, where cleanliness can be, and sadly was an ongoing issue for me, and a true desire to enhance the lives of their residents was, in my opinion, not at all evident. I found this facility and the staff to be the cream of the crop! They are very best in the industry, well educated, trained, compassionate, and it’s so obvious that each employee really does genuinely care about providing a “home” to the residents. They don’t just provide a home, they provide an unsurpassed level of care and an environment that echoes family. The facility is clean, the food is excellent, the available activities are well planned and planned so that the residents can participate and enjoy the interaction. Do not hesitate to visit Schererville Story Point if you find yourself in the position to find help with a loved one. You will be giving them an unsurpassed quality of life!

I had such a heartwarming experience teaching a paint and sip class to the wonderful residents, at StoryPoint-Schererville. The seniors brought so much creativity and joy to their canvases—each adding thoughtful touches that reflected their unique personalities. I was also genuinely impressed by how attentively the staff cares for the residents in such a beautiful and welcoming facility. A big thank you to Brooke for coordinating the event so seamlessly—I look forward to on-going collaborations with StoryPoint.🎨🥰