StoryPoint Middletown

This place looks great for mom or dad, when they just seem to be a bit tired and are ready for this transition. The place was absolutely spotless, very clean, staff seem very friendly. Library looked very well organized. Dining room was absolutely clean, very “home” like but with the experience of a great restaurant. Even outside is clean. Really looks like a peaceful place to just enjoy when ever you are ready to!! It’s like a hidden Eden, I live so close and didn’t even notice this piece of paradise existed for the older people we love!! Am young, but even I feel like living here. LOL.

My Dad moved there in the summer of 2025 in the independent living side. All was good at the beginning. But as time went by we started to notice a few things not quite living up to what was promised. First it wasn't kept as clean as it could have been. We often used a side stairwell entrance, and it was often dirty. Bugs, tissues, dirt etc., in the hallway going to the stairs. We mentioned this to the staff, sent pictures, etc., but it was an on going issue that never really was addressed. My dad was also supposed to get an every other week light cleaning of his apartment. This started happening less and less as time went on. We asked the head maintenance person about it. He didn't have a good answer, and when we asked what his records showed about when the apartment was cleaned, he couldn't produce anything. They also lost their liquor license a few months after my dad moved in. They touted the "Happy Hours" when we went to look at it before he moved there, but they never did get their liquor license back for months and still didn't have it when my dad moved out. Next, my dad broke the glass in his oven door. It stayed that way for a good 3.5 months and was still broken when he moved out. Move to this place with your eyes wide open. The food was good, and the menu seemed to vary enough so that you didn't get tired of the choices. Cable was included, the appliances seemed ok, but low end. There was both washers and dryers in some units and well as community ones on each floor. The activities were the standards, bingo, etc. Overall it's an average place, nothing special, but the lack of some cleanliness aspects and of follow through on repair issues makes it seem likes it's trending downward overall.

I have to give 4 stars because I don’t actually have a family member living here. I’m sure it would be 5 if I did. Matt took me on a tour and was just the perfect blend of professional and friend as he guided me through what StoryPoint offers. Clean bright engaging community. I was very impressed!

Very clean place. Matt Lowery did a great job showing me around and explaining all the amenities the place had to offer. Very professional and knowledgeable of the facility. Met everything that we’re looking for in an independent living situation.