StoryPoint Middletown

I've had a wonderful experience at Story Point Assisted Living Home in Middletown. The facility is very nice and clean, with plenty of options that cater to every resident's needs, making each day engaging and comfortable. David Dunbar's excellent leadership is evident in every detail, from the warm, polite interactions with the staff to the well-organized activities that keep everyone involved. Overall, it's a truly welcoming environment that I highly recommend.

This place looks great for mom or dad, when they just seem to be a bit tired and are ready for this transition. The place was absolutely spotless, very clean, staff seem very friendly. Library looked very well organized. Dining room was absolutely clean, very “home” like but with the experience of a great restaurant. Even outside is clean. Really looks like a peaceful place to just enjoy when ever you are ready to!! It’s like a hidden Eden, I live so close and didn’t even notice this piece of paradise existed for the older people we love!! Am young, but even I feel like living here. LOL.

My family’s experience with Story Point was nothing short of horrible. When we first met David (the director) he reminded me of a used car salesman. I even told him my mother would have the same perception and not respond well. David laughed. I had the feeling he would tell us anything to get us to sign on the dotted line. My sister-in-law considered him a friend, and assured us it was a good option for my mother. Once my mother moved in, she was essentially out of site and out of mind at Story Point. My mother did not go to meals or participate in activities. Maybe that was on her, but we were told that they watched out for those things there and would let us know. The patient portal was a big selling point for my family, and it never materialized. Every time we picked up a phone to call there, it was an extra charge for an extra service, and that is IF we could reach anyone by phone. Not even the receptionist answered most of the time. David was always, “in a meeting,” and not available for calls. He did not return phone messages or texts. We had one meeting with David where he essentially confirmed that all the promises made to us prior to moving my mother to Story Point, were not going to happen. He also advised us that, “loving children visit their mother every day!” I cannot think of a socially acceptable adjective for such blatant passive aggressive behavior, so will move on. My brother lives in Africa and I live in Florida. Both of us have careers we cannot abandon to come to Louisville to take care of our mother. The entire burden falls on our sister, who also has a career. It is my understanding that my brother once arranged a conference call with David, over zoom, from Africa, and David simply forgot and did not appear. The purpose of taking our mother to Story Point was to provide her with a safe living environment with activities to keep her active. I have no doubt my mother would not be alive if she had stayed there.

I have visited this facility multiple times, and it consistently leaves a positive impression. The property is well-maintained, clean, and visually appealing. The staff is warm, welcoming, and attentive, particularly the staff, who provide excellent service in dining room. Overall, it’s a well-kept and inviting environment.