StoryPoint Middletown

I have over 20 years of experience in the healthcare field. I am a licensed Cuban nurse with four postgraduate diplomas, and my husband is a general practitioner and intensive care physician. We are both professionals with extensive experience and a deep commitment to compassionate care. During my time working at this facility, I witnessed situations that I believe it is important for families to be aware of so they can understand the reality of the work environment and the treatment of patients. Despite my professionalism, experience, and dedication, I received rude and offensive treatment from the manager and the leadership of the facility. On several occasions, the manager addressed the women with disrespectful and degrading language, creating a toxic environment that is completely inappropriate for a healthcare setting. I also faced discriminatory behavior, including racism, which affected both my emotional well-being and the quality of the work environment. Furthermore, there were multiple labor irregularities: we were not paid our full salaries on several occasions, and the bonuses that were promised were never given. These types of practices reflect a lack of ethics and completely deficient administrative management. During my time there, I witnessed internal messages from the leadership using highly offensive and vulgar language towards the staff. They addressed employees with crude words, disrespect, and veiled threats. This type of communication reflects the toxic and unprofessional environment within the organization and demonstrates the leadership's inability to handle situations with professionalism and respect.

This place looks great for mom or dad, when they just seem to be a bit tired and are ready for this transition. The place was absolutely spotless, very clean, staff seem very friendly. Library looked very well organized. Dining room was absolutely clean, very “home” like but with the experience of a great restaurant. Even outside is clean. Really looks like a peaceful place to just enjoy when ever you are ready to!! It’s like a hidden Eden, I live so close and didn’t even notice this piece of paradise existed for the older people we love!! Am young, but even I feel like living here. LOL.

Having dealt with multiple retirement communities by the way of three grandparents, a mother and a father, I can absolutely say this has been the worst experience by far. They constantly try to pull things over on residents. Say the rent is $3500, well they invoice the amount at $5000 and credit $1500. When renewal comes around, it goes back to $5000. They hope you don’t notice and then you have to complain just to get them to reduce it back. Clearly they hope seniors forget about it and pay the inflated amounts. Every other community has a year lease and then you go to month to month. Not here, they will pursue for the entire lease term. If you ever need a higher level of care due to an accident or cognitive decline, you are required to give a 60 day notice. You read that right, two extra months rent – they penalize seniors for declining health. Don’t believe me? Check the lease. They constantly send out passive aggressive memos advising of some new fee or regulation. Very few activities or trips. Independent residents only get one meal per day. Also, if there is anyone living above you, it is SUPER loud, very thin floors. They also charge $25 to pay by check each month. Why? You know why…they want control of your bank account. The director had no prior experience working in senior living and boy does it show. There are just so many better communities out there, don’t fall for their smoke and mirrors. I am sure this review will get removed because no one likes the truth, they just want the fluff.

I've had a wonderful experience at Story Point Assisted Living Home in Middletown. The facility is very nice and clean, with plenty of options that cater to every resident's needs, making each day engaging and comfortable. David Dunbar's excellent leadership is evident in every detail, from the warm, polite interactions with the staff to the well-organized activities that keep everyone involved. Overall, it's a truly welcoming environment that I highly recommend.