StoryPoint Livonia

I would not recommend StoryPoint to anyone looking for quality care for their loved one. From what I’ve witnessed, many of the caregivers seem unmotivated, lazy, and only do things on their own schedule instead of putting the residents needs first. Families pay a lot of money expecting their loved ones to live comfortably, be treated with dignity, and receive compassionate care. Unfortunately that level of care is not consistently provided. The residents deserve caregivers who genuinely want to be there, take their jobs seriously, and are passionate about caring for the elderly every single day. StoryPoint needs to invest in a staff that values compassion, professionalism, and accountability because the current level of care is unacceptable. Based on my experience I would not recommend placing a family member here.

Our Mom and Aunt lived here for two years until they needed nursing care. The rooms were spacious and comfortable. The outdoor courtyard was well-kept. We enjoyed using the extra gathering rooms for family get-togethers. Reception was always helpful. Although there were a few issues with staff, once new leadership came in we were happy with the care our mom and aunt were getting.

Staff make family and new residents feel comfortable. Answered my numerous questions with lots of patience. The kitchen staff was able to modify the menu for my mother's special health needs. And the activities offered are interesting and offer lots of variety.

Our family’s experience at StoryPoint Livonia has been nothing short of extraordinary. From the very first meeting with Raelene, who welcomed us with such warmth and compassion during our tour of the beautiful, immaculate, and inviting community, we felt a sense of comfort and peace. Every member of the staff has been remarkably kind, attentive, and genuinely caring. Executive Director Kathy has been an incredible partner in my father’s care — steady, supportive, and always willing to listen. Knowing she was there advocating alongside us meant more than words can express. Our father was truly cared for with dignity and love by the entire team. They didn’t just meet his needs — they knew him. They made him feel at home. He especially loved the meals, which brought him such joy and became a bright spot in his days. When his health began to decline and he approached the end of his life, CorsoCare Hospice joined his care team and proved to be an absolute blessing. Their compassion, tenderness, and professionalism provided comfort not only to our father, but to our entire family during such a sacred and difficult time. The staff at StoryPoint Livonia are simply exceptional. The kindness and respect they show to every resident is unmatched. We are forever grateful for the love and care they gave our father and for the peace they gave our family.