StoryPoint Highland Park

Bailee and the entire team at New Perspective Highland Park were absolutely incredible throughout Paul’s transition. From day one, they showed patience, compassion, flexibility, and genuine care — not just for Paul, but also for his dog Andy, who meant the world to him. Major life transitions like this can be emotional and overwhelming, and their team consistently went above and beyond to make Paul feel comfortable, welcomed, and supported every step of the way. Communication was excellent throughout the process, and they worked with tremendous grace and understanding while we coordinated the sale of Paul’s home and his move into the community. One thing that really stood out to me was how quickly Paul began settling in socially. Hearing that he was already eating lunch with other residents and getting involved speaks volumes about the environment they’ve created there. I’m truly grateful for Bailee and everyone at New Perspective Highland Park. Highly recommend to anyone helping a loved one navigate assisted living options.

Highland Park is an exceptional community in a perfect location. You can enjoy the surrounding historic neighborhood-shops,bookstores, and great restaurants because they are just steps away. Highland Park offers a wonderful balance of vibrancy and tranquility, from the peaceful aviary ,cozy library, and the joy of regular dog visits. The staff are incredibly kind and dedicated, creating a warm, supportive atmosphere. I love the added safety features like a fall detection system which provides me peace of mind.A truly inviting place to call home!

Warm friendly staff, good food and the newly remodeled areas are fantastic! Truly appreciate all the hard work, dedication and loving care that is given at Highland Park. Location is great. Always tough to leave a home of many years but the team made it very welcoming.

I feel compelled to share my harrowing experience with the memory care unit where my mother resided for two and a half months. Despite being promised attentive and compassionate care, what we encountered was an unacceptable level of negligence that deeply affected her well-being. From the very beginning, I noticed troubling signs. My mother was often left with feces on her hands, to the point where I felt it necessary to ask staff to wash them. This should never have been my responsibility. Additionally, her incontinence supplies were not changed regularly, prompting me to monitor these changes myself. It became painfully evident that her basic hygiene needs were being overlooked, as there were only a couple of occasions when I witnessed her clothes being changed. The lack of personal care extended beyond just my mother's situation; it was a systemic issue within the facility. Over the course of her stay, she did not receive a single shower. The laundry process was equally disheartening; we had two loads labeled with her name that mysteriously disappeared. The care team appeared more preoccupied with their phones than with the residents in their charge. I frequently observed staff members dozing off or disappearing for extended periods, sometimes up to an hour, leaving vulnerable individuals without supervision. When I raised concerns about another resident's abusive behavior towards my mother, the matter was trivialized, even after it was escalated to the state authorities. Such dismissiveness was incredibly alarming and showed a blatant disregard for my mother’s safety and dignity. I attended two care conferences to address these issues, yet I saw no real change in the level of care provided. Overall, my experience with this memory care facility has been profoundly disappointing. The lack of attention and genuine care for residents indicates a severe failure in their operational priorities. Families deserve peace of mind knowing their loved ones are safe, clean, and cared for. Unfortunately, this facility fell woefully short of those expectations. I strongly advise others to consider alternative options for memory care, as what we experienced here was simply unacceptable.