StoryPoint Granger

My mom has been at Story Point of Granger since December 2024 and we and she are so happy with everything about this senior living community. My mom gets such a smile by the friendly staff and hugs them all . She enjoys all the friendships of the residents and hugs them too . We are stress free now that my mom is living there and I check on her daily through cameras in her room, plus phone calls and I stop over a few times/week. The food is great & so much of it . The staff is great and keep everything very clean and sanitary. The nurses and aides are extraordinary! I wouldn’t want my mom anywhere else .

When I first moved my grandmother into the memory care unit at StoryPoint of Granger, the environment felt warm, supportive, and truly family-oriented. Unfortunately, everything changed after the new Executive Director, Craig Clemens, took over. Since his arrival, the atmosphere has gone downhill significantly. What was once compassionate and resident-focused now feels cold, aggressive, and driven purely by business priorities rather than genuine care for vulnerable residents. His demeanor is dismissive and confrontational, and it is painfully clear that empathy and compassion are not his priorities. Memory care is not just another business, these are people’s parents and grandparents who deserve dignity, patience, and heartfelt care. Leadership in this industry requires passion, understanding, and respect for families. Sadly, that is not what is being demonstrated here. The change in leadership has completely altered the culture of this facility, and not for the better. I would like to note that I am extremely thankful for the other staff members who give this place hope and the commitment to a better future.

Our family has had a wonderful experience with StoryPoint’s Memory Care. The staff has been incredibly compassionate, professional, and attentive while working with our Grammy, and it truly shows how much they care about their residents. Craig (Executive Director) sets a positive and supportive tone for the entire community. Jasmine (Property Manager) is always helpful, responsive, and welcoming. Jessica (Activities Director) does an amazing job creating engaging, meaningful activities that bring joy and connection to the residents. Tiffany (DON) is outstanding, knowledgeable, attentive, and deeply committed to the health and well-being of everyone in her care. What we appreciate most is how willing the team is to work closely with our family and meet Grammy where she is, with patience, dignity, and respect. Knowing she is in such capable and caring hands gives us great peace of mind. We highly recommend StoryPoint Memory Care to any family looking for a supportive and compassionate environment for their loved one.

In looking at facilities to move my sister into we toured many. After meeting with Tiffany and touring Storypoint in Granger we were so sure of our choice that we didn't hesitate to make the move. everyone was exactly as they presented themselves the day we met them. Helpful, attentive, and made us feel seen and heard. Phone calls answered immediately, Craig the director is so fast on the pick up, they knew our names and made us feel like humans. The facility is updated and bright, sit in the reception area for a bit and it feels like a vibrant, upbeat, friendly apartment complex. Even though the transition has been a hard transition for us as a family, the staff and facility have made it so incredibly easy. Such a needed tool when navigating new waters.