StoryPoint Granger

My mom has been a resident now for 2 years. The care she is receiving is very comforting to her and myself. All of the staff has been very assistive. Being 2600 miles away I have been able to relay my questions easily and receive a response quickly. Mom is very happy at Story Point and enjoys the residence activity. She has so many friends there both Staff and residents.

This is a review I hoped I’d never have to write. Storypoint is the home we found for my mother after she lost the ability to communicate and needs a higher level of care. I toured several places locally and Storypoint seemed like the best of them. And at first, it was. People seemed to care at move in. The staff helping mom with meals and daily activities are great. Then came a weekend where I visited on Saturday, couldn’t make it on Sunday. And when I came back on Monday, she wasn’t there. Turns out they sent my mother to the hospital Saturday night and no one contacted me. After several long conversations it seemed out that someone had transcribed my phone number wrong. But they left my confused uncommunicative mother in the hospital for two days and despite having the tools to let me know (one system had my correct number as well as my email). The head of medical admitted it was mistake but that was basically it. No one contacted me again, there was no explanation of how they could keep this from happening again, no call from the director apologizing. Not even an offer of a reduction in her rent. All of this makes me not trust the administration here. Even if the staff are good and kind. It’s a mess and badly organized. And if I had it all to do over again, I would have found somewhere else. Update (4/18/25): Just wanted to say a few words about the response below: It is true that the executive director reached out to me the morning after I wrote this review (he said it was unrelated). It is also true that he told me that "policies were being updated." But when I pressed he was unable to point to any specific changes that were being made. I would also disagree strongly that there was any attempt to "make things right" since he mostly argued back with me when I tried to express why I was upset about it saying it was just an error and they would do better. Finally, I had to ask why my mother was paying over $6000 a month for a service that couldn't even notify her next of kin when she was hospitalized. Basically, I had to demand that she shouldn't be paying her full rent. After that he said he would talk to the business office and see what they could do. They waived her care fee for that month (she still paid rent at over $4000). So, yeah they did something but it was not an unprompted attempt to make up for their mistake.

This is in regards to the Housekeeping director Nichol Fuller. Even tho none of my family members are at Storypoint Nichol was a great help when the time came for my sister and brother inlaw to go into assisted living. They live in Az and it was a very hard decision. My brother inlaw as dementia and my sister has polio and has been in a wheel chair for many years. Nichol helped me undetstand the different stages a dementia person goes thru and shared a video with me. The advice she has given me as been so helpful. I feel as tho she goes above and beyond. Shes a very compassionate person who enjoys being and doing and caring for those around her. If i could move my sister and brother inlaw to Storypoint i would. I know they would get the care that they deserve and truly believe Nichol would see to that. There need to be more people like her in this profession. Thumbs up to Nichol Fuller.

My parents had been living in an independent living community at another location when my mom’s dementia started getting worse last summer. We looked at three different locations in the Granger area and really liked what we saw at Story Point. Tiffany did an excellent job showing us around and explaining the services they provided. We moved my parents to an assisted living apartment in August. It quickly became apparent that Mom needed more care because she would wander off while my dad was napping and get lost in the parking lot. We ended up moving both of them into a double room apartment in memory care in September. This proved to be a good move for Dad as well because his health was declining quickly and he passed away in November. We moved my mom into a studio apartment in January. We have been very happy with the memory care staff for the excellent care they’re giving Mom and with Tiffany for helping us with all of the moves. Mom has been very happy with the food and with the activities that are provided. Most days when we go to visit, we find her in one of the activity areas. I would definitely recommend Story Point of Granger.