StoryPoint Gahanna North

Every time I enter the building, I am consistently greeted with warm, friendly smiles from both staff and residents. There is a genuine sense of kindness and attentiveness that is immediately felt. The residents always appear engaged, happy, and actively socializing, which speaks highly to the environment and quality of care they receive. The atmosphere throughout the community is positive, welcoming, and well-organized. The building is also always spotless and well-maintained, reflecting the pride the staff take in their work and the comfort of the residents. Overall, it is clear that the team is truly dedicated to providing excellent care and creating a safe, uplifting place for those who call this community home.

Wonderful home-like environment. The activity staff does such a good job offering many and varied activities for residents and families! I would like to have more security around the outside of the building including all parking lots. My family member’s parked car has been damaged twice. The dining areas are lovely. It seems they could use a little more meal ordering/serving help sometimes but overall the dining experience is great!

My mother died at 3 Creeks after living there for over two years. She lived in the assisted living part and then the memory care unit. Our experience with the staff throughout her stay was very tenuous. As upper management changed, and heads of nursing changed communication was always compromised. Communication between the medical staff and the family was so difficult and completely different from our previous facility. Daily care was dependent on who was working that day and how many employees were at work that day. There were many loving and good care givers there, but they can only do so much. They tended to leave when the lazy ones got away with doing very little at the residents expense. I felt compelled to write this review bc if you are considering assisted living for your loved one, not everything is as it appears. Three Creeks is a beautiful facility with supposedly high ratings. They present a great meet and greet when giving you the tour, but the reality is different. For you own peace of mind talk to the family members of current residents before signing a contract.

Three Creeks has been phenomenal! Mom & dad were in Independent Living and they loved it! When dad passed early May, we placed mom in memory care. All the staff have been very responsive, supportive and caring. It's been difficult for mom to understand what a health pandemic is and why we can't come in to see her; but Paige, Tegan & Libby have all been awesome in keeping us informed. The front desk personnel from Ms. Sandy to Kiwi are all wonderful and pleasant whenever we call. They had to move mom from independent living to memory care. They did it with quickness and provided a comfortable/home-felt environment for mom. You guys are doing great! I understand the hardship the pandemic has created for everyone and your community; but I appreciate the careful efforts taken to protect our high-risk loved ones during this time.