StoneCreek of North Richland Hills

I cannot say enough wonderful things about the atmosphere at Stone Creek! The facility is absolutely beautiful, and very inviting. Every time I visit, the staff welcomes me with smiling faces, and always looks for ways to be helpful. The residents seem very happy, well cared for, and involved in the many fun activities prepared with them, and their guests in mind. Stone Creek offers exactly what I would expect for my own family members when the time comes to make that move.

What an amazing staff! We recently moved Mom into Stone Creek NRH and in a difficult time, this process was made so easy with the help of LaToyal the Community Relations Director. We could not have made it without her care and compassion for our family during the set up and move in. Thank you for all you did!! After Mom moved in, the staff was kind and the Activities Director Karen encouraged and engaged with Mom which made her days better.

My parents will have been in "Independent Living" four weeks as of tomorrow and honestly, it's been a pretty big mess. There is a new Executive Director, new Community Relations Coordinator, new Activity Director and a lot of turnover of other staff in these 4 weeks. I hope all the new people can pull this together but it's really been stressful in ways it should not have been. Communication is non-existent. Mealtimes are disorganized, scattershot and mishandled. Getting answer to questions takes multiple follow ups and there are way too many unanswered issues. I feel for anyone stepping into this without a good support system because, at least in Independent Living, residents are left out of the loop and not made to feel very welcome. I am giving this two stars because after some big initial problems, my parents now do like their villa and they are making friends with other residents. But wow, we expected and were promised so much more. I do not blame staff on-site who all seem very nice. I very much blame Civitas for what seems like a great deal of mismanagement, lack of care or adequate training and incredible staff shortages. I hope I can come back to this review soon to upgrade it but I am not holding my breath. Edit/update: This coming week will be 8 weeks since my parents moved in. After writing my review 4 weeks ago, I heard from several Civitas execs, all who seemed genuinely interested and concerned (unlike the operations person I met on-site right after the Executive Director left or previous staff I had emailed.) To their credit, personnel were brought in to oversee systems/practices and make changes which happened almost immediately thereafter. The new ED and CRD are now fully in charge, seem genuinely caring and highly capable. Dinner service and activities calendars have been revamped and are improved. Communications are better and accessibility to facilities for the IL group improved. I am pleased to report progress in many areas of previous concern. I hope Civitas will continue to provide enough staff, appropriate training and compensation/rewards to maintain their talented and dependable people. Time will tell. ...I will boost my star rating from 2 to 4 because of the changes. Re-Edit...one year in: 3 Executive Directors and 3 VP of Ops fill-ins between. 2 Maintenance Directors. 2 Chefs, etc etc. The revolving door keeps spinning. Services are lacking. Promises aren't kept. My husband and I are doing pest control, maintenance, planting flowers, etc. for my parent's villa. What happened to off-site trips and activities (other than just Walmart)? Civitas...what are you doing about?

It was very hard for our 93 yr. old mother to leave her condo, where she lived independently and was happy, however she was experiencing memory problems. The Stone Creek staff have been very welcoming and supportive. As Mom was able to decorate her apt. to her taste with familiar furniture and paintings, she felt right at home. She loves the food, and she is a foodie! She always says, "Everyone is so nice." She also comments on how clean and well-run it is, and she is a 'neat freak.' The staff are very supportive of family and their feedback. They are excellent re. containing the minimal Covid outbreaks that have occurred. We recommend Stone Creek highly.