Shipley Living

We feel the need to highlight the care our Mother is receiving from Encore at Wilmington. The general Staff have been warm and welcoming. Walking around the Facility and Grounds, you are sure to be greeted with a ‘Hello’ and a smile. The Dietary Staff provides quality meals for the Residents. Our Mother has enjoyed her meals, stating they do taste wonderful, although that is after her adding some salt and pepper. While parking is at a premium, the Grounds are well-maintained and lit nicely. We must highlight two of their Staff. Kamia and Olivia have provided outstanding care for our Mother. When speaking with either woman, their care and love for their job shines through. K and Olivia are authentic, taking time with not only the Resident, but their family’s, so the Resident, their family, and Encore Staff all share an understanding regarding Patient care, and bring together a positive outcome. K and Olivia should be applauded and celebrated for not only what they bring to Encore as employees, but to us all, as quality Caregivers.

My father has been in this place for one week. He previously had a stroke that has left him paralyzed and basically unable to move and with vocal damage, so he obviously can hardly use his call button. On his first night in this place, he spent the night screaming out for his nurse and was only checked on once his roommate called for them. Since reporting that incident, there has been signs put up basically stating he’s a paralytic and needs to be frequently checked on. Even with these notices, the nurses have left his bed highly elevated in the air twice, where he has almost rolled off, as well as left lying in his feces for hours. Readers beware: Thoroughly do your research prior to entrusting your loved ones with this place!

My mother (96) has been a resident at Shipley Living for three years. She started in independent living, where she was very happy. She "graduated" to assisted living and is now in nursing care. She gets excellent care and is comfortable and content. Mom has always said the food is good and the employees all know her which she appreciates. The facility is clean and welcoming. I believe my mother to be safe and well cared-for at Shipley Living.

Encore at Wilmington is a well-run community with a caring team and a positive atmosphere. Staff are dedicated, leadership is engaged, and residents are treated with respect and dignity. It’s a place where people genuinely try to do the right thing every day.