Shelby Crossing Health Campus

My dad is currently staying here for rehab, and today was his birthday. I wanted to recognize the dining director, Nathan, for making his day feel truly special. Nathan surprised my dad with a beautiful birthday dessert and put it together exactly the way my dad wanted it. He was kind, attentive, and genuinely cared about making sure everything was just right. Seeing someone take the time to celebrate my dad and make him feel special meant so much to our family. The food here has also been consistently excellent, which has made his stay even better. Thank you, Nathan, for your compassion and for helping make my dad's birthday one he'll remember for all the right reasons.

I can't say enough good things about Shelby. I stayed here back in May of this year. That stay (21 days) I would give 5 Stars. I came back the end of August. I felt so lucky that a bed was available. The staff on every level were great. I should say except for one waitress. She acted like everyone was bothering her. She would look straight ahead so as she didn't have to help you. I tried killing her with kindness. That didn't work. If you didn't order the special offered at that time you were a bother to her. She would walk away in a huff if you asked for lemon for your hot tea. One other thing changed half way through my stay. Management moved Chief Nathan to another building. The new chief can't even make eggs over easy! The quality of the food went way down. The rest of the staff are exceptional at what they do. So for those reasons I gave 4 Stars. I have recommended Shelby Crossing to all that I know it's that good.

Shelby Crossing Health campus is a first rate nursing care Center. We have had opportunity to experience several other nursing facilities in the area, but Shelby Crossing stands out from them all . The facilities are clean, the air smells clean inside, the food is good, the staff is extremely helpful, friendly, and smile as they give you the service that can sometimes be very difficult to give. I had heard that Shelby Crossing was the best nursing facility in all of Macomb county. My experience backs that up.

The shadow side of my mere mortal self wanted to keep this gem a secret so my loved ones could get in more easily if/when they ever needed it. However, my light/spiritual side knows better and understands the spiritual principle, ‘You get back what you put out.’ So let me try to put into words what a healing haven this amazing facility is… My precious sister recently fell incurring very serious fractures in her right leg/ankle (which required surgery). She also has other medical issues making her a more complex patient. None of this was too much for this very adept, professional staff and my sister is recovering, blossoming actually, from their care. This google review would become a tome if I mentioned by name all the incredible staff that have made such a positive difference in my sister’s and my life (peace knowing she’s cared for so well). I’m going to to mention a few anyway (the rest of you please forgive my attempted brevity here and know that we love you and many prayers and blessings are coming your way too) - nurses April, Kristina, Priscilla, Levy; aides Rommel, Shirley, Jamie, Sarah; PT/OTs Jovin, Jim, Richard, Kristen, Jennifer. Housekeepers, kitchen staff, the enrichment crew, Aldo in maintenance, the gals in Social Work, the DON, the Administrator, all, truly all, pitch in and put the patients/residents first, treating them with compassion, respect, kindness, and optimal care. I learned a term in college (I’m a RN and Social Worker of many moons) which I love to this day - it’s ‘sine qua non.’ It means an indispensable element, an essential thing, something cannot be without this - which is so applicable to the healing and rehabilitation provided by this facility and it’s extraordinary staff.