Pegasus Landing of Saddlebrook

When we were faced with making a decision in finding a memory care program , we were very fortunate to meet the team at Saddlebrook Memory Care. We are so grateful for this community. Their Connections programming is so meaningful and has the oversight by Dr.Peterson which is so inspiring. These decisions are not taken lightly so we did our homework. This group embraced us like family. It became extremely difficult to keep her at home but we needed help. The team has been so helpful not just for her but for us to!! I recently saw a negative review and just had to speak up for this community. A family member approached us while at the community and tried to get us to join her group- ‘Karen’ . She was actually videoing a care aide! All I could think is how insensitive this family member is. To Alexandra, Karen and Bob (who I personally saw yelling at a staff member) Your family member is being well taken care of. This community and company have been amazing and their leadership is inspiring. Maybe you need to attend the support group I go to as I see nothing but ignorance from you. Your behavior is very sad. We pray for you. Thank you Pegasus Senior Living for all you do.

A Candid Look Back: 2.5 Years at Pegasus Saddlebrook Memory Care My family member lived in this community for two and a half years, so what follows isn't a snapshot from a single visit or a vendor's perspective, it's based on sustained, close observation of everyday life there. A New Owner, A New Way of Billing Before Pegasus took over, the pricing was simple: a flat monthly rate, with adjustments only for incontinence and a small yearly bump. That changed after an investment company bought the property and installed Pegasus as the operator. Once Pegasus assumed full control in February 2026, they rolled out a points-based, tiered pricing system almost immediately. Residents are now assessed quarterly, and points get tallied up based on care requirements. The trouble is, many of the things being scored are just the natural, expected symptoms of dementia progressing. It ends up feeling less like true memory care and more like an assisted-living cost structure grafted onto a memory-care community where the ordinary decline families are seeking help for becomes, instead, a billing opportunity. For many of us, memory care is the last stop; it's hard to watch normal disease progression treated as a revenue lever. Turnover and Follow-Through Staff turnover has been staggering, roughly 200% over our time here. Management tends to listen when concerns are raised, but actual follow-up is inconsistent. As one measure of that: bed sheets have only been changed about ten times in two and a half years. When something as basic and routine as that isn't handled reliably, it's hard to trust that bigger problems will be caught either. And because the nursing staff churns so quickly, it's been almost impossible to get a real sense of their reliability or expertise. When the Building Flooded A flood in June turned things upside down. Loud dehumidifiers ran nonstop in residents' rooms, construction crews were constantly coming and going, and residents were often confused about where their own rooms even were. Several people had to be moved temporarily. Yet even amid all that disruption, the points-based charges kept accumulating without pause no grace period, no adjustment. What stood out most was that new resident sales seemed to take priority over accommodating the people already living there whose routines had been upended. It felt like the bottom line came before resident welfare. Buyer Beware on the Sales Side Anyone touring should know that the sales team will say what you want to hear and put the best possible spin on everything during the pitch and signing. Plenty gets promised; not all of it gets delivered. The Takeaway We thought this would be the last move our loved one would need to make. But when small, essential things, like sheet changes and regular showers keep slipping through the cracks, it chips away at any confidence that real emergencies would be handled well. If you're considering this community for someone you love, look elsewhere first and dig deep: ask pointed questions about staff turnover, ask for references, read reviews broadly, and find out specifically how they handle residents with needs similar to your loved one's. Those answers matter more than the tour will let on.

Saddlebrook ask her memory care has a warm, friendly atmosphere. Their caregivers are attentive and deeply sensitive to the individual needs of their. Under the leadership of executive Director Monique Browning, Saddlebrook Oxford is leading the way Making Frisco a more dementia-friendly community

I wish I could give Saddlebrook more than 5 stars. I cannot say enough about the amazing staff. They truly have a heart and passion for their residents. My mother has settled in better than we ever imagined. She is living life again and enjoying the meaningful activities….especially the fishing outings. Thank you Saddlebrook for making this difficult journey easier. You are a blessing to your residents and their families!