Parkside Gardens

Do not send your loved one here if you love them at all... Therapy is great but over all experience with information about your loved one is null and void. You have to fight to get information and answers you are constantly advocating for your loved one. The staff is more about themself and there are only a few good people they are money hungry people there and I wouldnt even give it 1 star

My mother was at Parkside Villa for less than one night before being transported by EMS back to the hospital. Our experience was extremely concerning. My 57-year-old mother arrived around 8 PM after two major strokes and brain surgery. She was bedbound, severely aphasic, PEG-dependent with continuous tube feeding, and required multiple scheduled blood pressure medications and respiratory treatment. From the beginning, I was concerned by how unfamiliar staff seemed with her condition. I was repeatedly asked basic questions such as whether she could talk, walk, or use the bathroom independently. These are major aspects of her condition that I expected would have been reviewed before accepting her as a new resident. Her medications were due around 10 PM. At approximately 10:45 PM, I specifically reminded staff that her medications were already late. A nurse eventually came into the room and administered a TB shot, which was not one of the scheduled medications we were waiting for. After that, I did not observe another nurse come into her room until hours later, after I went looking for help. This was particularly frightening because my mother has severe hypertension and requires multiple medications to keep her blood pressure controlled. Her continuous tube feeding was also never started despite us reminding staff, and her breathing treatment had not been given. The overnight nurse assumed responsibility for her around 11 PM. I stayed beside my mother throughout the night and never observed him come into her room to assess her before he went on break. Around 2:00 AM, I woke up to my mother grunting and struggling to breathe. I also discovered that she had had a bowel movement. I had to leave her room and find a nursing aide myself. As my mother’s breathing became severely labored, we could not locate her assigned nurse because he was on break. The aide ultimately had to find a nurse from another area to assess her. Around 3 AM, her blood pressure was finally checked. This was the first BP check I personally observed overnight. It was 161/95 with a heart rate of 110, and she still had not received her scheduled blood pressure medications. Respiratory therapy eventually arrived, administered oxygen and called EMS. When EMS assessed her, her systolic blood pressure was 181, and she was transported back to the hospital. What was also disturbing was hearing employees themselves talk about staffing shortages and explain that it could take longer for my mother to receive assistance because they were short staffed. I understand staffing shortages are real and healthcare workers are stretched thin. What I cannot understand is accepting a medically complex new resident if the facility does not have adequate staffing or capacity to safely provide the care that resident requires. Staffing shortages should never become the patient’s burden. I also understand that a skilled nursing facility is not a hospital and does not provide continuous bedside monitoring. That is not my complaint. My concern is that within hours of accepting a medically complex new resident, her ordered medications, continuous feeding and respiratory treatment had not been provided; I did not observe her assigned overnight nurse assess her for several hours; and ultimately I was the person who woke up and discovered that she was in respiratory distress and had to go find someone to help her. I cannot explain how grateful I am that something told me to stay with my mother that night. I genuinely don’t know when someone would have discovered her respiratory distress if I hadn’t been there. She was subsequently readmitted to the hospital, and I have formally requested an investigation into what occurred. Based on our experience, I cannot recommend Parkside Villa for a medically complex loved one. If a facility accepts responsibility for someone’s care, it needs to have the staffing and capacity necessary to actually provide that care.

Anyone reading these comments need to look at the ones with the low ratings. That is the turth of what this facility is like and how the day to day is.. hard to get help, food is no good, not enough staff or staff that doesn't care. They take anyone because this is how they are. No one is in the facility because they love what they do or want to help people. Trying to get medicaid or any help from them is non existent. Trust me you don't want your loved one there because they will at the end of the day die because of lack of good health at this facility. I give this place a 0 star besides therapy which was excellent.

Our family had experience with Parkside Villa twice, with my dad staying there for about 100 days each time. Having dialysis onsite was incredibly helpful, allowing him to receive treatments without having to leave the premises. That convenience made such a difference for both his comfort and our family’s peace of mind during a difficult time. A special thank you to the amazing staff on the 300 floor, especially Sarah G, Kia, and Daisha, for the kindness, care, and support shown to my dad during his stays. We truly appreciated everything you did for him and our family. It was clear they truly cared about the residents and worked hard to create a comforting environment. The dedication, hard work, and heart they put into what they do every day did not go unnoticed. During a difficult time, the staff treated my dad with kindness, patience, and dignity every single day. The nurses, aides, and team members went above and beyond to make sure not only the residents were cared for, but that families felt supported as well.