Park View Estates

DON’T GET FOOLED. My mother lived in the Memory Care unit at Park View Estates beginning in November 2024 and ending in December 2025. Based on our experience, there are issues prospective families should understand before choosing this facility. Yes — the facility is attractive. At first glance it appears bright, clean, and well maintained. Unfortunately, that does not necessarily translate into consistent care. State licensing records from 2021 show that the Park View’s Memory Care rooms included emergency pull cords in resident bedrooms and bathrooms, as required by state regulations at the time the facility opened. That same report also stated that all residents would be provided wearable alert pendants to be worn at all times. Even the brochure we received when visiting the facility clearly stated that the suites were “equipped with an emergency alert system installed for summoning help from your care team.” However, when our mother lived there beginning in November 2024, we did not observe functioning emergency pull cords or call buttons inside her Memory Care rooms. The locations where pull cords would normally be installed were covered with electrical plates (see photos). They did offer wearable pendants, but they are not mandatory and there is an upcharge (an additional monthly fee). The only fixed emergency call buttons we observed were located outside the resident rooms in the hallway (see photos) which are not compliant with State regulations related to in-room call systems. Because of these concerns, we filed complaints with the California Department of Social Services (CDSS) in March, May and September 2025 regarding the emergency call system. In January 2026, CDSS sent us their investigative finding. The investigation found that the facility’s call system does not operate from residents’ rooms. After we raised these concerns and pursued the state complaint process, our family was subsequently served with an eviction notice. Ultimately, even though it was traumatic for my mother to leave her newly found friends, we chose to move her to another facility that has a functioning in-room emergency response system. Another issue families should understand involves Park View’s Medical Director. This is the person whose opinion can influence whether a resident is allowed to remain at the facility or be evicted. We learned that the Park View Medical Director also serves as a medical consultant for a law firm that represents assisted living facilities against residents in resident-related disputes. This dual role, in our view, raised questions regarding the independence of the medical determinations affecting our mother’s residency." If you do rely on the pendant system, response times may vary. In our experience, responses were slow and there were many occasions where we either had to call the front desk ourselves or drive to the facility to resolve an issue. Families researching this facility on the CDSS website (and all should do this) should also understand that complaint investigations can take a long time to appear on the State’s public licensing website. For example, the most recent investigation posted in February 2026 related to health and safety issues that allegedly occurred in 2023, roughly three years earlier. We currently have several complaints that are more than six months old that still have not appeared on the public site. Finally, carefully look at the nature of some of the 5 star reviews here. Several are from vendors and/or employees. There are simply better options out there for your loved ones. The photos attached to this review are from my mother's unit. The first one shows an electrical cover plate by the bed where a pull cord or panic button should be. The second one shows the help button outside the room (should be inside the room) The third photo shows the motion light sensor in the bathroom - no pull cords or panic button.

The moment I walked in for an event I was greeted by a friendly resident and concierge. I took a tour of the Memory Care, and I was very impressed. The residents were engaged in the activities with the staff and the Activity Director was so kind to show me around and offer me some food from the kitchen. Hats off to the Executive Chef for such a delicious meal! The Activity Director then introduced me to the Executive Director, who like everyone else at this community was very friendly and helpful and answered any questions I had. My overall opinion of Park View Estates is Excellent! Residents were clean and happy. Floor staff were involved, present, and happy.

After thorough research of various options in the area, my siblings and I decided on Park View for our father's assisted living needs and Park View has exceeded our expectations. The modern and well-maintained property has clean, bright and spacious rooms for our dad’s furniture. My dad likes the food selection available in a restaurant style dining area and the residents have all been welcoming and friendly allowing my dad to meet new people since he arrived. The staff's caring personalities and willingness to help are commendable. In particular, Robert, the Executive Director, was very helpful and easy to work with. We also have had no issues with our dad’s daily medications which were extensive. I highly recommend Park View and thank them for the great work they are doing each day.

My father has been at Park View Estates Assisted Living & Memory Care for three months. It is a beautiful place. The residents and staff are very nice. Dad gets help when he needs it. He likes that his room is cleaned well once a week. The Executive Director, Peggy, responded quickly to any concerns when I emailed her. Thank you, Park View Estates Assisted Living & Memory Care!