Park Terrace Health Campus

This is a great place to recover at. My wife was there several weeks. And the staff was great. The administrator Nurse Theresa was the best of all. She makes sure everyday that you are taken care of. The food was good too. The day nurse Pam and the night nurse Leah was very attenditive. Park Terrace Health Campus on Stone Street is easy to get to, and your loved one is very safe and well taken care of.

What a blessing Park Terrace has been! The staff is top notch, kind and caring. The facility is clean and feels like home. My mother, who is in memory care, has adjusted well and is happy due to the efforts of the very compassionate people who work here. I highly recommend Park Terrace.

I arrived under suspicion of oh no what am I doing here. There has been nothing but positive. Staff and physician is great. Therapy is fabulous. Food is a surprise how good it is. Cleanliness is top notch. Everyone is warm and caring. If I ever needed a place to go to in the future I would I choose Park Terrace again.

Do not send your loved one here unless you are OK with them being neglected. My mother was sent here for physical therapy after a stay in the hospital. Her legs and ankles were extremely swollen, and the goal was for her to have physical therapy twice a day to address her mobility. Specifically, we were told that they would work on her being able to go up three steps and also get herself in and out of a shower . Never happened. Other than one day, physical therapy only came once a day to work with her— and never on Saturday or Sunday. what a giant waste of time. One of the ladies who worked with her upper body strength was helpful, but the other guy just had her sit in a chair and would say lift your leg 10 times and then Walk away from her. He would come back and just keep telling her to do it again and again, to the point that she re-injured herself and was in severe pain the following day. Nobody in the facility would even notice that she was in pain because they never came to check on her. They brought her meals three times a day, the nurses brought her medication in the morning and in the evening, and that was it. When I inquired why nobody comes in to check on her throughout the day, they said she has a button to push if she needs anything. Thank God my father was with her because she could not get in and out of the bed by herself, and if she would have fallen, she probably would have laid there for hours and hours with nobody even noticing. On her second to last day there, I asked to speak to a nurse. I showed him her extremely swollen legs and ankles, and he seemed surprised. My mother said the nurses had seen her ankles every day and did nothing about it. This nurse actually wrapped her ankles and legs with ace bandages, which made a big difference. Would’ve been nice if they had done that the eight days prior that she had been there. But then again I don’t think they really care about the patients here. imagine our surprise when a man walked in one day and said that she was ready to go home. She still could not get herself in and out of bed, could not walk up one step, and they had not even practiced helping her get in and out of the shower. He said that insurance based the decision on the notes from the physical therapists, which tells me that they were not being honest about her progress . I was not prepared for the extent of negligence at this place because Baptist East Hospital said it was a five star place. We will never go back. I would not send my worst enemy here.