Pacifica Senior Living Oakland Heights

I recently toured Oakland Heights Senior Living while exploring memory care options for my mom. Overall, I had a very positive experience. The staff were welcoming, knowledgeable, and took the time to answer all of my questions. One of the highlights for me was the spacious, open patio area dedicated to the memory care residents. It felt secure while still providing a pleasant outdoor space where residents could enjoy fresh air and move around comfortably. The community itself was clean, well-maintained, and offered nice amenities. Overall, I left with a favorable impression and would definitely consider it for a loved one.

My client recently moved to Oakland Heights. His experience so far has been incredible. He is receiving such detailed and attentive care, the staff are so warm, and the facilities and grounds are very high-quality. My client is really enjoying the rich schedule of activities already. And I have noticed each time I visit that the residents do not sit alone in their rooms - they really make use of the many well-appointed living spaces to gather or simply relax. Shout-out to Community Relations Director Amber Harris who gave us a great tour when my client was feeling a little reticent about moving, explained everything so clearly and patiently, and went above and beyond to get the nuts and bolts done so my client could move in. Can I say, he is so happy and he loves it!

Oakland Heights is a lovely facility right in the center part of Oakland. When I visited it, it was clean, quiet, lovely decor, and entryway with a great feeling of warmth,. The staff seem very friendly and helpful, and my tour was informative and helpful. I would certainly encourage anyone interested in looking for assisted-living to check out Oakland Heights.

I recently contacted Pacifica Oakland Heights expressing interest in transferring my mother from a sister facility. My call was referred to Amber Harris, the sales director, who despite her title was anything but focused on sells and marketing. Instead, what I found was a kind, considerate, thorough, professional human being who instead of focusing on getting me to “sign on the dotted line” was more concerned with how the facility would meet my mother’s needs. Before we even looked at the property, Amber spent over an hour reviewing Mom’s care needs and even had the resident care director join us to evaluate the physician’s plan I had brought with me. Joanne, the RCD, was also patient and professional and willing to go out of her way to visit Mom at her rehab facility in order to do a thorough assessment. If I had been able to find a unit that completely met our needs, I would have been happy to trust my mother’s care to Pacifica Oakland Heights.