Orchard Park at Victory Lakes

All the workers are wonderful very tentative to the residents but i would like to name some names Karina med tech Candy regular tech Tameka Angelica. My mother really enjoys all there pretty smiles and so do i Thanks for everything they do. I would like to also put out a great big thank you to Cindy the activity Lady she is so wonderful and does alot for all the residents

This is an email I sent to the director Chris Jones. I am sending long delayed thanks and appreciation for Orchard Park's staff and care for my dad Paul Mugnier. Dad was not with y'all for very long but while he was there the staff was all incredibly wonderful. This includes EVERYONE: Nancy and Kat at reception, Robert in maintenance and his staff, all the caregivers, Kenneth in the business office, Jennifer the hairdresser, the housekeepers, Stephanie and sales, and all the memory care staff including Sasha (a true sweetie). Even after Dad was moved to the hospital, every time I came to retrieve bits from his apartment, every staff member I saw would ask after Dad and send their love to him. I want to give particular mention to Jazmin Mobley. From the first time I met her when she came to see my dad for the initial evaluation, through the last day when I was clearing out his apartment, I cannot give enough praise to Jazmin. I had a very poor experience with a rehab facility nursing staff, which made me realize that a health/wellness/nursing director can set the entire tone for a facility and reinforced my appreciation for Jazmin. Jazmin is kind, caring, professional, supportive, smart as heck, no nonsense, efficient, direct, helpful, honest, thorough — I could go on and on. Her patience with me and her responsiveness to my continual questions at any time of the day or night was truly amazing. She was my "go to" for everything. Simply put, she is the best, and the quality of the memory unit staff and care reflects her attentive management and caring heart. Thank you again. I love and appreciate Orchard Park, and will recommend it highly to anyone searching for a quality memory care facility. If Dad had not needed a much higher level of care, we would still be there. I miss everyone and am so grateful to have found you.

When I originally wrote this review, I was genuinely grateful that we had found Orchard Park. After visiting several assisted living communities, it stood out because of its warm atmosphere, attentive staff, and the excellent care my mom received. The staff was responsive to her needs, managed her medications well, and kept her room spotless. Knowing she was safe and content gave our family tremendous peace of mind. Unfortunately, since the change in ownership and management, our experience has changed significantly. Communication with families has become inconsistent, there has been considerable staff turnover, and the positive culture that once made Orchard Park special seems to have been lost. Many of the longtime staff members who remain appear unhappy with the new management, and that change has affected the overall environment. It is disappointing to see a community that once provided such exceptional care struggle with these issues. I sincerely hope the new ownership will listen to residents, families, and staff and work to restore the caring, supportive environment that originally earned my recommendation.

We’ve had a wonderful experience with Victory Lakes. The staff is kind, attentive, and truly treats our loved one like family. It gives us so much peace of mind knowing they’re in such good hands. The community is warm, welcoming, and well cared for. We’re so grateful for the team here!