Orchard Park at Victory Lakes

All the workers are wonderful very tentative to the residents but i would like to name some names Karina med tech Candy regular tech Tameka Angelica. My mother really enjoys all there pretty smiles and so do i Thanks for everything they do. I would like to also put out a great big thank you to Cindy the activity Lady she is so wonderful and does alot for all the residents

When I originally wrote this review, I was genuinely grateful that we had found Orchard Park. After visiting several assisted living communities, it stood out because of its warm atmosphere, attentive staff, and the excellent care my mom received. The staff was responsive to her needs, managed her medications well, and kept her room spotless. Knowing she was safe and content gave our family tremendous peace of mind. Unfortunately, since the change in ownership and management, our experience has changed significantly. Communication with families has become inconsistent, there has been considerable staff turnover, and the positive culture that once made Orchard Park special seems to have been lost. Many of the longtime staff members who remain appear unhappy with the new management, and that change has affected the overall environment. It is disappointing to see a community that once provided such exceptional care struggle with these issues. I sincerely hope the new ownership will listen to residents, families, and staff and work to restore the caring, supportive environment that originally earned my recommendation.

As the daughter of a resident at Orchard Park at Victory Lakes, I cannot say enough good things about the positive changes brought by the new management team. The difference has been noticeable and incredibly reassuring. From improved communication to the overall atmosphere in the community, everything feels more organized, caring, and intentional. The leadership team is present, responsive, and genuinely invested in the well-being of both residents and families. I feel informed, listened to, and confident that my mom is being cared for with compassion and respect. Mom is so happy and active with her friends, I wish I would've made the decision to move her into Orchard Park at Victory Lakes sooner. I highly recommend Orchard Park at Victory Lakes to families looking for a place where their loved ones will be treated like family.

My mom has been at a couple memory cares but this one is where I feel she is at her best. Karina the med tech in memory care has been extra exceptional! My mom is very picky with who she adores at this stage and she tells me she loves Karina. Also, the communication from her has been the best she lets me know all concerns with mom right away. She is kind, compassionate and empathetic with her patients and genuinely think she treats them as she would her own grandma. Overall, the care and staff have been great as well. I am happy with the care. She is always well groomed and clean when I pick her up from there.