Olympia Fields, Sunrise Villa

This place is going down the drain. Have been complaining to staff for 3 months about the dirty carpet, they said that they need 3 rooms to be dirty so they could call someone to come out to clean the carpet. The room smells now. I am going to complain to someone who will listen.BBB and Gov Pritzger. Maybe something will be done

Food offerings are average; nothing to rave about. Recently took away lunch option for residents included in rent. Only offering breakfast and dinner. Most residents are not happy that a banana costs $1.50. Most ala carte items at lunch are over priced. Since before the beginning of COVID, the care and compassion for the residents has been going downhill. Not enough staff to care for the daily needs of the residents. The employees are nice enough but the director, Lisa, has poor communication skills with the residents. I know and have 3 people that I care for living here and they would love to move somewhere else. But where? It seems with talking to other friends that every senior care facility has pretty much changed to the same program as Sunrise. The reviews that mention Brookdale are very old (over 4 years). When it was Brookdale it was a fine place and that is why my mom went here. But things have changed..

My mother has resided at Brookdale of Olympia Fields for four years. This community has been amazing! Their personal care and attention have made this journey for my family as convenient as possible. From the fun and detailed decorating for every holiday to a final decision to move my mom to a memory care facility, they have been there! Special thanks to Patty, Jessie and Jessica for all your kindness and guidance. Last, but not least, Mary at the front desk is a ray of sunshine and such a pleasure to deal with. Brookdale was a perfect choice for our family.

My parents moved to Sunrise the spring of 2017. They absolutely LOVED it. I did too. The staff and the residents were amazing. When you walk in the doors it is so inviting and you just feel so comfortable. There are always so many activities and things to do - no holiday is forgotten. It's a gorgeous building which has extra large rooms for special events and don't forget Friday Happy Hour (pre-COVID). My mom passed away in 2019 and my dad moved to their Assisted Living area downstairs after that. Dad's dementia worsened and it broke my heart to move him - spring of 2021. I had no choice but to move him to a memory care community. Dad passed a few months ago but I will never forget the most wonderful last few years of my mom's life. I will never badmouth a community but was not happy with where he ended up - not due to my research but because of the lack of knowledge with the nurses/CNA's in dealing with dementia. There are not enough stars to give Sunrise for all they do and for providing a wonderful place for my parents. I researched high and low and did my due diligence in looking for the perfect place and no other community compares to Sunrise. This post is late coming but wanted to let people know what a wonderful community it is!