Novellus Cypresswood

My Dad was a resident of Tarina of Cypresswood (formerly Novellus) for 21+ months. He took his final breath there. Our family personally witnessed Excellence in action. We popped in, without notice. He was always clean, fed, involved in an activity, or engaging in conversation. He liked the staff very much. He adopted many of staff as relatives. The facility is clean and the grounds are well-maintained. Meals are tasty and appropriate per the needs of each resident. The staff is pleasant. responsive, and communicates the status of the patient if/when there are notable events. Choosing Tarina of Cypresswood was the best decision we made for our Dad’s final years. I highly recommend this facility.

I’m very happy here and I am so happy my children chose this place for me. Lupe and her partner are wonderful. William is great. Cooking staff is working on their stuff. Activities are very important to me and they are fantastic. Tammy works very hard to make us happy. Management worked very hard during the power outage.

Elevator is not working, and has not been for weeks. This means that residents and visitors who use mobility devises, and may not be able to use stairs are just out of luck I guess! So sad, it’s a nice facility, however this is not right considering the type of care they provide. Please fix soon.

Deeply Concerned Family Member – Please Read Before Moving Your Loved One Here I rarely ever write reviews, but after the experience my family has had with Novellus Cypresswood, I feel like I owe it to other families to share. As a concerned family member and someone who works in healthcare, I truly wish I could give this community a better review. Many of the on-site staff are caring, hardworking people doing their best with very little support obviously from upper management. Yesenia has been an absolute blessing, always going above and beyond for residents and families. The newer managers and the young lady in billing are also doing everything they can despite being stretched thin. Tamro has been wonderful in helping my sister navigate our mother’s billing issues. William, the maintenance man, deserves recognition too. He’s kind and dependable, but he’s the only maintenance person for 30 plus residents and the entire facility. That’s simply not safe or sustainable. The food has improved greatly since the previous kitchen manager left, and residents have definitely noticed. Unfortunately, the real problem lies with corporate leadership, particularly Greg, the VP of Operations. He’s been unhelpful, dismissive, and disconnected from both families and I’m sure he’s that way with staff. Residents that I often check on told me he visited recently, residents said he stayed in his office the whole time instead of meeting with families or residents. That says a lot. There’s been constant leadership turnover with five or six Executive Directors in just 1 year, and only three care staff at night, which raises real safety concerns. Billing issues are another major problem, with families being charged for things that should be included in the base rate. This is no fault of the staff onsite. It often feels like profit matters more than care, especially with rate increases happening every six months and little improvement to show for it. The carpets and furniture are extremely old and warn down. Don’t get me started on the dishes that they serve the residents meals on, that’s been for the past 2 years. Again no fault of the onsite staff as they are newer. Through my work and connections with case workers, I’ve heard similar concerns, including unpaid bills and a growing lack of trust. It’s heartbreaking because people like Yesenia, Tammi, the kitchen lead, and the billing clerk truly care. We’ve raised our concerns directly with Greg, only to be met with rudeness and dismissal. At this point, my family has begun looking elsewhere for our mother’s care. This isn’t out of anger; it’s out of love and concern for her safety and well-being. Please look closely before choosing this community. The staff care deeply, but until maybe upper leadership changes, the problems will continue no matter how many executives they hire.