New Perspective Roseville

I can't say enough wonderful things about this assisted living facility. My mother was a resident there, and she was always treated with kindness, dignity, and respect. After my father passed away, she truly found comfort, companionship, and a sense of belonging in the community. Knowing she was cared for by such compassionate and dedicated staff gave our family tremendous peace of mind. We are deeply grateful for everything they did to support and care for my mother, and I highly recommend this facility to anyone seeking quality care for a loved one.

Beware of bait and switch. They promised us that if we moved into a small available apartment that we’d have first choice as soon as a larger lake view apartment became available. Once moved in, the previous sales director was suddenly gone and the executive director refused to honor the promise to us of a larger lake view apartment and so were forced to have our loved one in a very small apartment that’s extremely difficult to navigate a Walker, or wheelchair in. The food is horrible. Like imagine two steps worse than hospital food. My dad calls it “institutional food.” In example the “ribs” are like rubber, not fall off the bone like a restaurant. If a hotel like the Drury can feed all their guests a proper meal every night, so should senior living be able to. The dock is “technically” handicapped accessible but there’s a steep hill to the lower parking lot and a gravel path to get there, which is not accessible for someone in a wheelchair by themselves. They do have on site physical therapy but need to give residents a set schedule for therapy, not just random drop ins “do you want therapy today”. They should also be aware of client medical appointments and have better coordination of care. A client isn’t going to want to do on site physical therapy the same day they meet with their other therapists and doctors. Medications need to be on a set time schedule, not randomly given. On a happy note, most of the staff did seem caring and attentive. The pontoon rides are a plus. There are deer 🦌 that gather nearby at sunset which is fun to watch. The lady at the front desk is lovely and often baking fresh cookies. They have a variety of on site and off site events. My family member enjoys living on the lake, sitting outside, friendly residents and any issues we have are resolvable or we’re able to accept even if not ideal. Also this place accepts the CADI waiver/elderly waiver which allows for more people to be able to afford living here. They have plans to remodel inside and outside so we’re looking forward to the upgrades

I’ve lived here for five years, and while the fellow residents are great and there are a few good staff members, upper management and corporate consistently put profit before care. Communication is non-existent—we were recently informed of an abrupt corporate transition from New Perspective to StoryPoint taking effect August 31st with zero prior consultation. In five years, we’ve gone through five executive directors, showing a major problem with leadership. Resident Council input is ignored, and residents have to fight for basic needs. Advertised amenities like pontoon boat rides only fit five people at a time twice per week. Despite corporate claims that residents come first, high employee turnover and poor top-down management make it clear money comes first.

New Perspectives looks and feels like home. A lot of the staff are kind and are like family. Especially Nicole in the kitchen. Shes like an auntie making sure you eat and are completely full. She's always making the holidays extra special for the elders, with not only food and snacks. But with love and laughter.