New Perspective at Highland Park

Warning: New Perspective Memory Care Facility - READ ALL THIS A STRANG MAN BROKE INTO MY MOTHER'S UNIT!! My mother has been at this facility since December 2022. She has Alzheimer’s disease. From the very beginning, the care has been unacceptable. They moved her into memory care without notifying anyone. They claim they set up her unit, but that is impossible. She slept in a wooden chair for days because she was confused about her bed. She lost control of her bladder and bowels and was left to live in her own waste. I have personally witnessed her handing me feces. I have since learned that living in such conditions apparently does not make you sick, because nothing changes. I have contacted Adult Protective Services, the Governor’s Office, the Ombudsman, Senator Amy Klobuchar, and other officials, yet no one has taken meaningful action. Instead, the facility continues to operate without accountability and even receives praise. On November 6, 2025, a strange man was found inside my mother’s room. Several questions remain unanswered. How did this man enter a secured facility, into a memory care unit, and into a locked resident room without anyone noticing? Given the understaffing and inattentiveness I’ve witnessed—staff often on their phones or asleep—I sadly believe it could have happened easily. EMS was called and took my mother to the hospital, where a sexual assault kit was performed. EMS also reported her living conditions to Adult Protective Services for allowing her to remain in filth. Despite this, the hospital discharged her right back to the same unsafe environment. As punishment for my mother’s transfer to the hospital, New Perspective staff—under orders from “Stormmie”—completely cleared out her room. It looked as if someone was moving out. Everything was gone. Drawers were empty, furniture was turned toward the wall, and tables and lamps were shoved into her closet. There were no shoes, no bedding, not even a pillow. When I asked for bedding, I was told they had none available. A worker told another not to speak to me. One staff member said, “Everyone has one, but we don’t have any more pillows. We’ll try to find one tomorrow.” Tomorrow? Would you want your mother to sleep without a pillow? I went to Target and bought her pillows, shoes, and bedding myself, and did my best to make her room livable again. What kind of facility treats an Alzheimer’s patient like this? Do not send anyone you love here.

I feel compelled to share my harrowing experience with the memory care unit where my mother resided for two and a half months. Despite being promised attentive and compassionate care, what we encountered was an unacceptable level of negligence that deeply affected her well-being. From the very beginning, I noticed troubling signs. My mother was often left with feces on her hands, to the point where I felt it necessary to ask staff to wash them. This should never have been my responsibility. Additionally, her incontinence supplies were not changed regularly, prompting me to monitor these changes myself. It became painfully evident that her basic hygiene needs were being overlooked, as there were only a couple of occasions when I witnessed her clothes being changed. The lack of personal care extended beyond just my mother's situation; it was a systemic issue within the facility. Over the course of her stay, she did not receive a single shower. The laundry process was equally disheartening; we had two loads labeled with her name that mysteriously disappeared. The care team appeared more preoccupied with their phones than with the residents in their charge. I frequently observed staff members dozing off or disappearing for extended periods, sometimes up to an hour, leaving vulnerable individuals without supervision. When I raised concerns about another resident's abusive behavior towards my mother, the matter was trivialized, even after it was escalated to the state authorities. Such dismissiveness was incredibly alarming and showed a blatant disregard for my mother’s safety and dignity. I attended two care conferences to address these issues, yet I saw no real change in the level of care provided. Overall, my experience with this memory care facility has been profoundly disappointing. The lack of attention and genuine care for residents indicates a severe failure in their operational priorities. Families deserve peace of mind knowing their loved ones are safe, clean, and cared for. Unfortunately, this facility fell woefully short of those expectations. I strongly advise others to consider alternative options for memory care, as what we experienced here was simply unacceptable.

I have always had an amazing experience when working with the staff at New Perspective Highland Park. Everyone is kind, welcoming, and always quick to help when needed. I would highly recommend this assisted living!

Stormie shows up for the residents by being consistent, thoughtful, and kind. This trickles down into the staff and eventually into the care that the residents who live there receive. Great community