MorningStar at Bear Creek

I am deeply devastated by the loss of our loved one while under the care of Morning Star at Bear Creek. What was supposed to be a place of safety, compassion, and specialized care turned into a heartbreaking experience marked by neglect and mismanagement. Medications were missed, lost or mishandled, and despite our repeated concerns, nothing was done. The staff seemed overwhelmed, and leadership was unresponsive—even dismissive—when we raised alarms. This wasn’t a simple oversight; it was a pattern of carelessness and denial that ultimately cost a life. No family should have to endure this kind of pain. We trusted Morning Star during one of the most vulnerable times in our loved one’s life, and they failed us in the most devastating way. If you're considering this facility, please look deeper. Ask hard questions. Do not trust them. Don't assume your loved one will be safe just because the brochures or tours look promising. Nothing can bring our loved one back, but I hope this review prevents another family from going through the same nightmare. ***Response to businesses response*** This review was written regarding the lack of accountability and professionalism exhibited during my loved one’s time in your care. Despite repeated communication, your staff consistently referred to my GRANDMOTHER as my mother, indicating a clear failure to truly get to know the residents and their families on a personal level. Serious issues with management had to be escalated to corporate due to dishonesty and a lack of transparency. It became evident that some staff were not comfortable with involved family members and often attempted to withhold or obscure information. This is unacceptable and deeply concerning for any family entrusting the care of a loved one to your facility. Additionally, I became aware of inappropriate personal relationships within the management team, further compromising the integrity of the care environment. Conversations that should have remained confidential were not treated as such, raising serious concerns about privacy and professionalism. Medication administration was another ongoing issue. Errors were frequent and persistent enough that I was forced to request monthly medication records to independently track and identify the source of the problems—something that should have been handled internally and with precision. Overall, my experience has shown a consistent pattern of mismanagement, lack of transparency, and disregard for both resident well-being and family involvement. I hope this feedback is taken seriously and used to address the systemic issues within your organization!

My mom has fallen and her face has been all bruised up from not being tended to. She has been in 2 pairs of pants and her depends and all wet, when I get there and needs help. Now the workers are leaving the doors unlocked at night and this isn’t protocol. This is just more disasters waiting for more accidents to happen. People need to understand you are taking care of someone’s family member. You might want to think of it as your own.

As one can imagine, the journey a family goes through to find a place for their loved one suffering from Alzheimer’s is a difficult task. Making sure we did our due diligence to locate the right place for our family matriarch, we visited nine different locations. We toured facilities in both Florida and Colorado as we have homes in both states. Morningstar was one of our last visits. From the minute we entered the facility we felt like this was the right place for Mom. One of the immediate differences that stood out was that all the staff up to the Director level have offices in the general area of where the residents live. So, if they are merely going to get a cup of coffee they will interact with the patients. On our first visit we were greeted by Director, Head Chef, PA, and other key individuals that would be working with Mom. Our decision was easy at this point that Morningstar at Bear Creek was the best fit for Mom. Eight months under our belt and we feel confident we made the right decision! Although there are many wonderful things about Morningstar, the team of three individuals that run the activities that keep the patients busy need to be recognized. Gresha, Charlie, and Roberta are the amazing trio that organize pizza making, floral arrangements, bowling, meditation, sing along, church, exercises, and Happy Hour, to name just a few! Not to mention they are the lifeline to the families! Morningstar at Bear Creek and the staff are amazing and we would recommend them to any family in our similar situation. Petersen Family

I was looking for a place to care for my aging mom .She had a long list of medical issues, and I needed a place that I felt comfortable leaving her out of my care. My dad and I didn’t have an appointment but were greeted warmly and absolutely impressed with the beautiful facility and excellent staff. Dawn brought us in and carefully listened to our needs and wishes for my mom, gave us information and a tour without a hard sales pitch. Wellness director Terry came out to meet my mom and find out if the facility would be a good fit for her. He was so caring and compassionate, and let me know they could accommodate her. Unfortunately, before we could make the arrangements, she passed away. Based on the caring interactions that we had, I would 100% place a family member here.