Merrill Gardens at Willow Glen

The place undergoes constant changes in both the staff and management levels. They can't seem to complete the simple task of faxing a monthly form and invoice to my mother's insurance company. In the past year, they have failed at least three times with that new person who is supposed to be in charge of it. My voicemails and emails have totally been ignored. Even though this was brought to the GM's attention, it's not being addressed either.They don't seem to know that they're in the business of caring and compassion. Put your loved ones somewhere else that truly cares.

We moved my brother into an independent senior living apartment. The staff was very professional and made the process of signing up and moving in very easy. Everyone was very helpful and professional

The logistics of moving my 97 year old mother from one assisted living facility to another were overwhelming enough in normal times without the added challenge of doing it in the middle of a pandemic, but our family is so glad we chose Merrill Gardens Willow Glen. I truly can't say enough about how helpful, responsive, compassionate, and professional all of the staff at Merrill Gardens has been throughout the entire process, starting with Community Relations Director Andy Anaya, continuing with Managing Director Grace Komasaka, then Carina Berumen in the Garden House memory care unit, nurse MJ, and everyone in between. They have been wonderful.

My Mom lived here for about 9 years. She couldn't have been in a better place. Corinne, the Director, is exceptional; compassionate, efficient and has an extensive depth of experience. She more than deserves any and all accolades sent her way. My Mom and our family were thankful and proud to call Merrill Gardens at Willow Glen her home!