Mason Assisted Living & Memory Care

We've just started looking at memory centers in the Cincinnati area for mom and dad. We visited this center this week to get an idea; this was our first tour and first time looking at memory centers, this was the very first center we visited. The staff member who attended us was very friendly and provided a lot of great information, answered our questions, and provided a tour of the facility. The facility looked clean, peaceful, organized, and very nicely decorated. It is larger than we expected, and has a beautiful garden for residents to enjoy - all safely enclosed. There are some renovations taking place, which will add more activities for the residents. It was lunch time, and residents looked well taken care of.

Stay as far away from this place as you can. The new Director of Nursing isn't professional. She has no business in this role. Her qualifications include being an LPN and a "certified life coach". She is in her position because of a legal loophole. Most Directors of Nursing for a facility this large are RN's or higher. This position is usually held by a NP which is one step below a doctor. An LPN is one step above a nurses aid. State law says you can not be a Director of Nursing at a nursing facility unless you are a RN or above. But because this place lists themselves as assisted living that qualification does not need to be met. She is extremely rude and confrontational. When you question her she gets hostile, aggressive, angry. My dad lived as a resident here in memory care unit. He has dementia. My mother has full guardianship of him. A few weeks ago a nurses aid tried to prevent him from exiting and there was a minor altercation. What happened next is truly appalling. They called the police to have my dad arrested/put on a 72 hour psychiatric hold. My father was then transported to Mercy Hospital. It turns out he had a UTI. That was the cause of his agitation. He is incontinent and this is what happens when they don't change him. The attending physician and a certified psych professional evaluated him and seen no need to hold him. What we didn't know at the time was that they were trying to press charges against my dad. The police officer told Mason Assisted Living and it's employees that he was not going to pursue charges, but if they desired to push this forward, he would present it to the prosecutor. They DID want to continue to file charges and proceeded doing so against one of their dementia residents! The prosecutor declined to move forward. We transported my dad back to Mason Assisted Living. The nurse on duty was told by Precious not to let my dad back in the building. Precious then told me that he was not allowed back until he had a psychiatric exam. When I presented her with that, it wasn't good enough. She demanded he leave right now. This is where she proves she has no business being in her role. My dad lives there and is under their care. She can not deny him entry or care, but she sure tried. When I refused, Precious said she was calling the police to have him forcibly removed. When the police responded, they tried to have the officers remove my dad from his room saying that he was trespassing. The officer refused to arrest or remove him saying this is his residence and he could not be removed. He is a dementia patient you cant just remove him and take him back to the house. He is a resident at Mason Assisted Living, my dad is under their care in a memory care unit, and they have all of his medications. Their next move was to try to physically give my dad an eviction notice. Mason Assisted Living should also know that by law you cant hand an adjudicated individual anything legal. The Executive Director Donny Dunn, said we have a litany of lawyers at our disposal, we know what we are doing. I told Donny they were absolutely not going to hand my dad anything. He excused himself to "make a copy" of something, only to return about 20 minutes later. I'm assuming they contacted their litany of attorneys and they advised him not to hand an adjudicated man anything legal. After that didn't work, Mason Living sent an eviction notice to my mom on a Saturday, saying they were removing him on Monday morning. They did this knowing that we could not seek legal council or contact anyone from the State since it was the weekend. This is known as patient dumping. Get them out before they can consult anyone on their rights or the State says you can't do that, they sell the residents space These aren't good and honest people as you can see. EDIT: To combat the lies in Mason Livings response, I've attached a picture of the official police report EDIT 2: To address their other lie of the photo's not taken at their community, here is a zoomed out photo with dirty diaper circled in red in his bathroom

The team at Mason Assisted Living has truly created a wonderful place for seniors to feel safe, cared for, and respected. From the moment you walk in, the atmosphere is welcoming and filled with kindness. The staff go above and beyond to make residents feel at home. Always offering a helping hand, a smile, and genuine attention to individual needs.The facility is spotless and beautifully maintained, with cozy common areas and outdoor spaces that encourage socializing and relaxation. The activities are thoughtfully planned, offering something for everyone. From fitness classes and games to creative arts and outings. It truly feels like a community built on trust, and dignity.

Our mom is thriving and enjoying friendships again! Stay as busy as you like or quiet time in your room. We can’t thank Holly (sales), Heather (nurse), and Patty (billing) enough for their patience, care and professionalism. If it weren’t for them, we would never have settled our mom in so smoothly. The best compliment is our mom is happy and is living again!!! Mason Assisted Living is what we call “home”!