Layton Terrace Senior Living

New management is not good. My folks lived there for about 8-10 years and each year the rent went up (independent part) which is normal. Then the new ownership took over, raised rent again and added in a clause that if more than 1 person in any apartment (this was a 2 bedroom apartment) there would be a $500 additional charge for the spouse or second person on top of raise in rent. The manager verbally said he would waive that for the year and revisit the next year. The manager was either replaced or left and the new manager at contract time said you owe 5K and if you do not pay it I will take you to court. They paid it (I would have went to court) knocking down their savings they had. Mind you these are an unhealthy 89 year old and 87 year old wife. So after that, it was time to get out. Putting a lot of stress on elderly people to move and leave friends they have made over the number of years. So instead of working with people that have always paid on time for 10 years they get threatened to go to court and forced to move. As many others have said the food is ok, service (they try) but very understaffed but that is normal for this industry to be honest. The apartment is fine, well maintained, maintenance is good. So for the facility I would give it a 3 star. I would not recommend because of the cold hearted management. I am blown away that they did not work with them and took a hard stance but that is business. I understand it was a verbal but many of the residents fell into the same situation and also decided to leave. I seriously have thought about have a television station do a report on this place. I would recommend looking at the contract very carefully and understand you are paying very high rent for not a lot of amenities and expect increases each year without any better service. Had they not threatened to go to court and honored the past managers verbal agreement things may have been different. so be careful when exploring this place they really do not care about your loved ones.

One star is being generous. My father has been here over three years, and service here is deplorable. Food is often over/under cooked, maintenance service requests go unanswered. Rent keeps going up and up. I left messages for management to respond, zero responses. Hoping a post here will get a listen.

Your loved one will NOT get good care at Layton Terrace. Short staffed. Undertrained, many uncaring and slow to respond. Will not get 8,000$ plus in care. Laundry, baths and cleaning not done in a timely manner.

I highly recommend Layton Terrace for those who need a safe, clean and loving environment for their loved ones. We moved Dad to Layton Terrace following his stay at Library Square as his dementia progressed and he needed extra care (my mom died several years earlier). The facility was clean and the staff was friendly, knowledgeable and professional. They took great care of my dad, who could be quite a handful as his dementia progressed. The Health Services Coordinator in Memory Care was a stand out--he spent a lot of time with my dad, just listening to his stories. He was such a calming influence on my dad! We truly appreciated his efforts. I live far away, and felt so much better knowing Dad was getting such great care. My dad passed in 2019; before he passed the staff recommended Badger Hospice, who are angels on earth. Thank you to the staff at Layton Terrace for making my dad's stay so comfortable and pleasant!