Lakeside Park

A year ago I gave a review in which I praised the care provided by Lakeside Park for my husband. Now a year later, I have the same positive feelings towards Lakeside Park and the care my husband is getting. While there have been some administrative and caregiver staff changes, the quality of care has continued to be excellent. I am thrilled that many of the same individuals who cared for my husband at the beginning, are still there providing gentle and constant care. Of course, the cost has gone up as my husband's needs have increased and the cost of living for all has increased. It is very reassuring the everyone knows my husband, the kitchen, the maintenance, the cleaning, the administration, the med techs, and definitely the care providers. Our family is pleased to have Lakeside Park help us through this difficult time.

My mother lived at Lakeside Park for over a year, and I just want people to know that the experience was quite painful—I do not recommend this business. While the care staff was mostly kind, the food decent, and the common areas clean and homey, the administration was cold, unresponsive, and disorganized from start to finish. You can expect rent and care fees to increase by 40% in 6 months. They seem to have no capacity for digital communication and were slow to respond—except when raising prices. I was even mistakenly given another resident’s financial and personal information, brushed off as a “mix-up.” Due to their negligence, my mother’s move-in was delayed and was told that she was not allowed in the building. At one point, while I was out of town, she fell and broke her ankle in three places. I was initially told she only had a UTI that needed hospital treatment, it was only later that I found out about the badly broken ankle. Later, she developed pressure sores due to a lack of proper wheelchair cushioning. The day she entered hospice, they informed me same day that her care fees would now be at the maximum rate— yet meaningful communication on other issues was nonexistent. Even after her passing, the reimbursement process dragged on for six weeks, with no response after multiple follow-ups. A heartbreaking and ironically uncaring experience from start to finish. Would never recommend Lakeside Park to anyone.

Finding a safe, comfortable & caring place is so stressful, nobody prepares you for this journey. However the salesperson here was absolutely more than we could have asked for. Far more than sales. He was calm and extremely knowledgeable. I would highly recommend. Thank you to Lakeside Park.

With such caring and compassionate staff, I was hired to perform for a special event for the residents,. It takes a very special and dedicated team to see the value in providing peaceful, healing and uplifting Harp music. I look forward to working with them in the future and improving the quality of care.