Kingston Rehabilitation of Perrysburg

I don't know where to begin to say how bad the facility treated my wife. Do not send anyone there. The staff was always on the defensive when you asked for things and no one was around when you needed help. Waited an hour and a half for a pill, slid out of a wheel chair, got a UTI there, no shower, food was gross, the floor & hallway was dimly lit. I did not feel safe for leaving my wife here because she was a fall risk, and their response was well everyone is a fall risk and we can't watch everyone. They said they would wheel her to the nurses station to watch her. When I arrived, my wife was in her room locked in a wheelchair where she had been for over 2 hours with the call light tied to the bed rail in the opposite direction, totally so far away that she couldn't reach it for help. I mentioned to the nurse about this and they said well leaving her by the nursing station won't work because we are always away to watch her. I spent over 10 hours a day there and observed a very negative atmosphere with the facility and very poor attitudes with the staff overall. I pulled her out of there and sent her to the hospital only to find out she had a very bad urinary tract infection and and was dehydrated. She spent 2 days in the hospital recovering. The director started to give me a hard time about calling an ambulance and eventually agreed to do so. In summary, in my opinion there was a lack of communication, direction, lack of skilled nursing care, and the facility gave a dingy & dreary appearance in the hallways. I did not have her sent back there nor would I ever have anyone that I know go there.

Care in the skilled rehab unit was nearly non-existent. From lack of answering call lights to providing bedside care was all extremely poor. Call lights were left unanswered and turned off from somewhere other than the room. Assistance was needed to open drinks from meals but was rarely done. When I arrived each day my mom said she was so thirsty and no one would come to open drinks. One day she had messed herself and again pulled call lights numerous times- no one comes but light go back off. After cleaning her up I left linens in the basket and set it by the door. Took picture of it still sitting there 24 hrs later. Rehab protocol was 20 reps for each exercise. When I questioned that amount was told that was standard for everyone. I’ve had physical therapy myself on many occasions. 10 reps is the standard especially when starting out. Mom was 91 and she tried her best to do 20. She was always an “ I can do it” kind of woman no matter the cost to her own well- being. One day she was placed in isolation “ we think she has the flu”. When questioned this due to no symptoms and had not been informed of any testing being done the response was “ oh we’re sorry it’s not her, it’s room next door”. So patient next door was NOT receiving isolation protocols who tested positive for the flu. 36 hrs later mom had 102 fever and tested positive. That evening she was unresponsive and stayed that way. She always said she did not want to die in a place like this, yet up to this point was still showing PT that she could do these exercises. Within 24 hrs Hospice of Northwest Ohio had come in and evaluated, made transport arrangements and she was back in her home where she passed within 2 days. Primary cause of death- FLU. We miss you mom💔

My grandmother was there…HORRIBLE! Like the many other reviews. This place has gone down. I was on the phone and heard my 85 year old grandma being disrespected, dismissed, and was cut off every sentence she tried to speak. This was not the first time she was talked to like a dog. They had a meeting with the director but the crap I heard over the phone happened after this meeting so it did no good obviously. She is there for rehab after a fall and to be treated so low is just awful. People forget we all get old if you live long enough and you’ll want to be treated with respect and dignity.

Was always shocked and surprised that this facility overlooks a GRAVE YARD, but my family got to find out first-hand that it's because the staff are just trying to give the residents a taste of what they're in for. The care my elderly grandmother received here was disgusting, despicable, and neglectful at best. Incompetent, rude staff, incompetent social workers, inaccurate documentation and misreporting to insurance (which almost caused an expedited and uncalled-for discharge before my grandmother had received any of the necessary care for her condition), and refusing bare minimum, necessary care. If this is the level neglect and negligence that can be easily noticed and called out, I can't imagine what goes unseen here. I feel bad for any resident here who doesn't have family to come check on them, because they're surely literally ROTTING away from general neglect. If you care about your loved one, please do your research before you send them to ANY rehab or nursing home facility, but be especially aware of this one. Don't send your loved one here unless all you care about is quick and convenient transport to a grave site next door, because all the staff seem to care about is freeing up a bed.