Kauhale Creve Coeur

Looks can be deceiving! Very nice esthetic but beyond that its awful. When you go in for a tour they know all the right things to say and reel you in but once you are a resident or your parent is a resident you can't get a straight answer about anything.The sales rep mislead us about several things such as military spouse benefits,long term care insurance. They told us they would help my mother shower 2 times a week, but they never did so my sister and I would do it. My mom had to use a heart monitor for 2 weeks we asked them to please plug it into the charger in the evening so it would 100% for the next day . That didn't happen so 9 out of 14 days the doctor didn't get any readings. They were supposed to clean on Mondays that was hit and miss. Residents can not control the heat or air you have to call maintenance to turn the air/heat up or down. The food was terrible and a big complaint from most of the residents. My mom fell in the dinning room(my mom was 99at the time) and they walked her back to her room checked her vitals and said she was fine. When I called 3 hours later for my daily call my mom was crying that she fell and was hurting and thought she needed to go to the hospital. When I got there the nurse said she tried calling but no one answered. They were given 3 people to contact in case of an emergency and not one of us had a message or a missed call on our phones. We had to call an ambulance to take her to the ER where they found she had broken her hip. We informed Kinwell she would not be coming back to live there. We moved her out 10 days later and 2.5 months later we are still being billed for rent still getting bills for meds. We've made at least 5 trips to the office to get it straightened out but no one seems to know how to stop the billing. While my mom was in the hospital the staff knew she was in the hospital so someone was using her apartment to hide from working. They were dumb enough to leave their soda cans and candy wrappers on the end table. They were always short staffed. They did not have nurse over night which we were told there was always a nurse in the facility. I would not recommend this place! Huge disappointment.

I can't say enough nice things about The Grande. The staff is amazing. They always take their time and answer any questions or concerns we may have. They have been a wonderful support for my family during this transition. Their reassurance has meant the world to us. They know how to handle my family member and are taking great care of him. They always have his best interest at heart. We always feel welcome from the minute we walk in to visit. It give us all great comfort knowing our family member is safe and being taken care of.

We had to place our mom in a memory care facility in December 2024. We had done a lot of research as we weren't going to let her be placed just anywhere. Our favorite facility had no availability and we were on a wait list. Time became short and I was viewing a facility one day when it turned out I accidentally went to the wrong location. Turned out to be what we all call a happy accident. This facility is a former assisted living facility turned into an all memory care facility. This means the rooms and public areas are all large and open and don't have the closed in, locked feel of a traditional memory care facility. I did quite a bit more research after my visit as it wasn't the original facility I had meant to visit. Four months in and my entire family is so grateful for that day as our mom appears to be content, well taken care of and enjoying her stay. We are there regularly and there have never been any red flags to concern us. I am in contact with staff regularly and they respond promptly and address each and every concern I have. The head nurse, Dawn, is especially helpful to my family. I contact her regularly if I notice something when I'm visiting, or if my mom mentions something, and she always lets me know what happened or is happening and how any issues have been or will be addressed. Nothing big, just regular issues of where some clothing item might be or how my mom likes her hair styled after her shower. Nothing too big or too small is not handled by the the staff. They are always kind and I have watched enough of staff interaction to have not ever seen anything but caring attention towards the residents. Tierra, the director, is equally responsive. She has been great since day one with helping us make the transmission easy for us and our mom. Les, the head of Maintenance, has been helpful as well at helping us get my mom's electronics set up and making sure her room is at a comfortable temp, for my mom anyway. Other than when the flu was going around the facility I have never been there when the place didn't look and smell clean and my mom's room wasn't in good shape. The staff all know her and have learned her likes and dislikes and appear to work with them. The physical therapy team is great and our mom has been doing really with their help. Overall, my family is entirely happy to have found a place where my mom appears to be valued and respected as she is by her family. It has taken a huge weight off of us to know we have placed her somewhere she is well cared for and treated with dignity.

All the staff here, director, nurses, therapists, maintenance and aides have been outstanding! Such concern and interest is shown to our loved one. The family is always given consideration and time when needed. We are pleased to be part of this memory CARE facility!