Independence Village of Pella

I had a wonderful experience touring Independence Village in Pella. The facility is absolutely beautiful and has a strong focus on empowering residents to remain as independent and engaged as possible. The building, common areas, and resident rooms were all top-notch, and it was clear that a great deal of care goes into maintaining a welcoming environment. Sarah was wonderful to work with. She responded promptly when I reached out to schedule a student tour and was incredibly personable throughout my visit. As we walked through the facility, she greeted residents by name, checked in on how they were doing, and showed a genuine interest in their well-being. It was obvious that she truly cares about the people who live there. She was also excited to share everything Independence Village has to offer and did a fantastic job answering all of my questions. I left very impressed with both the facility and the staff. Independence Village offers a strong sense of community, excellent amenities, and compassionate care. I would highly recommend it to anyone looking for a welcoming and supportive place to call home.

Our family found Independence Village during one of the most difficult and emotional seasons we’ve ever faced, and what could have been an overwhelming experience turned into something filled with support, compassion, and genuine care. From the very beginning, Sarah was a complete God-send. I was connected with Sarah out of pure desperation, unsure of what to do or where to even start, and she immediately stepped in with urgency and kindness. Sarah didn’t just help secure a spot for our family member—Sarah walked alongside us through every step of the process. She answered every question with patience, guided us through decisions we didn’t feel prepared to make, and made something incredibly heavy feel manageable. What truly sets Sarah apart is how deeply she cares. Sarah was in constant communication with us, always checking in, keeping us updated, and making sure we felt supported and informed. Even after our family member moved in, Sarah continued to follow up to ensure they were settling in, comfortable, and truly feeling at home. That kind of follow-through is rare, and it meant everything to me. Sarah didn’t just do her job—she genuinely invested in our situation and in our family member’s well-being. Anastasia has also been nothing short of incredible, and I can’t say enough about the impact she’s had on our experience. From the moment I met her, it was clear how much she truly cares—not just about the residents, but about their families too. Anastasia has this calm, reassuring presence that immediately puts you at ease, especially in moments when you’re feeling uncertain or emotional. Anastasia is always available, incredibly responsive, and communicates so clearly and thoughtfully. No question ever feels too small, and no concern is ever brushed aside. Anastasia takes the time to listen, to explain, and to make sure you fully understand what’s going on, which builds an incredible amount of trust. Anastasia also goes above and beyond in ways that don’t go unnoticed. She is attentive to the little details that make a big difference—checking in, offering reassurance, and making sure residents, their families, and her care staff feel supported every step of the way. There’s a genuine warmth and compassion in how she interacts with people that you simply can’t teach—it’s who she is. Knowing she is there, advocating, communicating, and caring, gives me so much peace of mind. Going into this, I’ll admit I was scared. I had only ever heard “horror stories” about assisted living, and when our situation came together so quickly, I didn’t know what we were walking into. But Independence Village completely changed that perspective for me. They don’t just meet expectations—they exceed them in every possible way. The level of care, communication, and compassion they provide extends far beyond the residents to their families as well. Sarah made an immense impact in helping to navigate this journey. Anastasia continues to reinforce every day that we made the right decision. Sarah and Anastasia—thank you will never feel like enough. I am beyond grateful for everything you’ve done and continue to do for our family!

Lindsay Paxton , Executive Director, at the Independence Village in Pella Iowa is a great Leader. Very independent person who is loving ang caring. Her abilities, through her creativeness, and engaging with her clients and her staff, and familymembers an extremely well asset to all, enen the company. She also offers these unique abilities: the ability to listen, have a contagious personality to make clients thrive by including them in so many things like movement activities, fun for all and the ability to keep clients and staff safe... all in all it takes an extraordinary person to make a win-win situation happen..and she does. I've know her family for about 10 years and they all showed the highest respect for everyone they meet!!

The tour was very informative. Reviewed all parts of the facility which helped a lot on how dad was going to be taken care of. Sarah was very professional, friendly, answered all of our questions & took plenty of time. The whole experience was very positive and came away feeling like this would be a great environment for dad to live in. Much appreciated!